Manpreet Kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inbound Problem Solver
Amazon
Brampton
08.2021 - Current
- Enhanced client service by exceeding Problem Solver standards through real-time monitoring and analysis of service metrics.
- Achieved an 81% increase in shift productivity by coaching over 100 associates and improving key performance metrics.
- Reduced inventory levels through efficient processing of IOL and FUD units, resulting in significant cost savings.
- Coached new hires on quality practices and error protocols, improving operational efficiency and increasing customer satisfaction.
Data Analytics Training Program
Correlation One
01.2025 - 07.2025
- Engaged in a data analytics program that solved business and technical issues using real data cases.
- Conducted statistical analysis leading to targeted marketing strategies that resulted in a 15% revenue increase.
- Streamlined data processing workflows using Python, reducing preparation time and enabling faster insights generation.
- Ensured accurate reporting by eliminating null values and improving data accuracy through SQL queries.
Team Member
Bar Burrito
Brampton, Ontario
11.2020 - 04.2021
- Guided customers in menu selections and customized orders, enhancing overall dining experience.
- Resolved customer inquiries and complaints through effective interactions with customers.
- Tracked inventory levels and communicated shortages to management, ensuring consistent product availability.
Education
Business - Business Education
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04-2021
Skills
- Customer relationship management
- Issue resolution
- Problem solving
- Service optimization
- Data analysis
- Microsoft Excel
- Tableau
- Attention to detail
- Time management
- Empathy
- Emotional intelligence
- Conflict Resolution
- Surveillance & Monitoring
- Incident Reporting
- Emergency Response
- Risk Assessment
- Loss Prevention
- Crowd Control
- Patrolling
- CCTV Operation
- First Aid & CPR
- Visitor Management
Certification
- Data Analyst, Correlation One, 07/01/25
- Emergency First Aid & CPR/AED Level C, M.M Security Services Inc.
- Security Guard Licence , Ontario Security
Timeline
Data Analytics Training Program
Correlation One
01.2025 - 07.2025
Inbound Problem Solver
Amazon
08.2021 - Current
Team Member
Bar Burrito
11.2020 - 04.2021
Business - Business Education
Sheridan College Institute of Technology And Advanced Learning