Manpreet Kaur
Abbotsford,Canada
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
4
4
years of professional experience
Work History
Office Manager
Accord Pacific Enterprises
Burnaby, BC
01.2025 - Current
- Managed office operations, ensuring efficient workflow and communication among departments.
- Coordinated scheduling for meetings, appointments, and events to optimize time management.
- Implemented office supply inventory system, reducing costs through strategic vendor negotiations.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
Client Advisor
Royal Bank of Canada
03.2024 - 12.2024
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement, and partner introductions.
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions.
- Proactively take ownership of resolving and preventing client banking problems.
- Cultivate and maintain relationships with partners to work as one RBC team.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
Personal Banker
HSBC Bank
04.2023 - 03.2024
- Serving customers by completing account transactions.
- Provide account services to customers by receiving deposits, cashing cheques, issuing saving withdrawals and recording night and mail deposits.
- Selling cashier’s cheques, traveler cheques and series of bonds.
- Answering questions in person or on telephone and refers customers to other bank services if necessary.
- Reconciles cash drawer by providing cash transactions, counting, and packaging currency and coins.
Assistant Branch Manager
Enterprise rent-a-car
11.2022 - 03.2023
- Assisting the general manager in organizing, planning, and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity
- Ensuring that goals and objectives are met
- Maintaining a safe and clean work environment
- Providing training to employees
- Delegating tasks to employees
- Supervising, leading and motivating employees
- Reporting any problems or accidents to senior management
- Filling in for senior management in case of their absence
- Helping with monitoring and tracking operating costs, budgets, and resources
- Creating reports, analyzing, interpreting, and presenting data
- Working with clients
- Monitoring customer and client satisfaction
- Managing customer complaints and resolving their issues
- Assisting with procurement of inventory and supplies
- Supporting the general manager as needed
Management Assistant
Enterprise rent-a-car
10.2022 - 11.2022
- Ensuring all daily employee tasks are completed in a timely manner
- Training newer Management Trainees
- Resolving all escalated customer complaints
- Organizing the branch’s workflow as well as making sure all employees understand their duties or delegated tasks.
- Making sure an appropriate fleet mix is available for customers
- Processing rental agreements and conducting sales calls
Management Trainee
Enterprise rent-a-car
03.2022 - 09.2022
- Help managers complete daily tasks (e.g., implementing new policies)
- Understand each department’s (e.g., Marketing, Sales) daily processes and goals
- Provide administrative support (e.g., data entry)
- Get familiar with personnel duties
- Participate in company’s strategic planning
- Help managers in evaluating performance (e.g., writing reports, analyzing data)
- Keep track of business revenue
- Research ways to increase profitability and lower risk
Education
Grade 10 -
BCM Sen. Sec. School
LudhianaPGDMC (Post Graduate Diploma) - Mass Communication
Guru Nanak Khalsa College for Women
Ludhiana, India05.2019
Bachelor of Commerce - undefined
Guru Nanak Khalsa College for Women
Ludhiana, India05.2018
Grade 12 - undefined
BCM Arya Model Sen. Sec School
Ludhiana03.2015
Skills
- Personal Skills: Strong communication skills, High Emotional Quotient, Organized, Reliable, and Detail Oriented
- Computer Skills: Experienced in general administrative tasks Highly proficient in Microsoft Word, Excel, and Power Point Certified in Tally ERP9 Skilled in Website Design Can work in both Windows and Microsoft OS
- Marketing Skills: Managing inventory, have a sound understanding of the business world Have completed several role-play scenarios around marketing at university
- Leadership Skills: Highly organized, have lead teams in the past and highly equipped to fit in to an organizational environment
EXTRA CURRICULAR ACTIVITIES
Badminton: High School Badminton Captain. Played Provincial Level individually. College Volunteer: Regular volunteer on campus for managing and organizing events Independent Projects: Distribution of promotional material like posters and calendars on campus.
PARTICIPATIONS WHILE STUDYING
- Regular volunteer for campus events. Have assisted in program planning, organization, and event execution.
- Maintained an above average GPA throughout my degree.
- Served as class representative and acted as a mediator between students and management.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Office Manager
Accord Pacific Enterprises
01.2025 - Current
Client Advisor
Royal Bank of Canada
03.2024 - 12.2024
Personal Banker
HSBC Bank
04.2023 - 03.2024
Assistant Branch Manager
Enterprise rent-a-car
11.2022 - 03.2023
Management Assistant
Enterprise rent-a-car
10.2022 - 11.2022
Management Trainee
Enterprise rent-a-car
03.2022 - 09.2022
PGDMC (Post Graduate Diploma) - Mass Communication
Guru Nanak Khalsa College for Women
Bachelor of Commerce - undefined
Guru Nanak Khalsa College for Women
Grade 12 - undefined
BCM Arya Model Sen. Sec School
Grade 10 -
BCM Sen. Sec. School