MANPREET KAUR
Brampton,ON
Summary
Dedicated and results-driven professional with over 8 years of experience in customer service and dispatching across retail, food, and logistics industries. Proven ability to manage high-pressure situations, coordinate operations efficiently, and deliver exceptional service to clients and internal teams. Skilled in scheduling, communication, and problem-solving, with a strong focus on operational accuracy and customer satisfaction. Currently advancing knowledge through an Accounting and Payroll Administration program, bringing added value to administrative and coordination roles. Seeking to leverage extensive experience and growing expertise in a Dispatcher, Senior Customer Service Representative, or Office Administrator position.
Overview
7
7
years of professional experience
Work History
Customs Coordinator
Moto Transportation Services
07.2022 - 11.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Negotiated favorable contracts with carriers, reducing overall shipping costs without compromising service quality.
- Resolved complex customs-related issues quickly, minimizing impact on customer timelines and satisfaction levels.
- Streamlined customs processes by implementing efficient documentation and filing systems.
- Evaluated new markets for potential expansion based on an understanding of local import/export regulations.
- Improved shipment visibility by developing comprehensive reports on import/export activities and performance metrics.
- Championed continuous improvement initiatives focused on enhancing the effectiveness of the Customs Coordinator role.
- Monitored changes in trade regulations, providing timely updates to relevant stakeholders to mitigate potential risks.
- Reduced shipment delays by proactively addressing potential compliance issues.
- Conducted regular training sessions for team members on customs procedures and regulatory updates.
- Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and customer satisfaction.
- Ensured timely delivery of shipments through meticulous coordination with carriers and freight forwarders.
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Reviewed international and domestic invoices for bonded shipments.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Dispatcher
RIGHT AWAY TRUCKING
02.2021 - 10.2022
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Store Associate
Walmart
11.2021 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Store Supervisor
Chevron
09.2018 - 02.2021
- Manage retail staff, including cashiers and people working in the office. Determine daily coupons and Ensure pricing is correct.
- Work on store displays.
- Coach, counsel, train, and discipline employees.
- Identify current and future trends that appeal to consumers.
- Ensure merchandise is clean and ready to be displayed.
- Maintain inventory and ensure items are in stock.
- Keep up with punctuating supply and demand.
- Analyze operating and financial statements for portability ratios.
- Ensure promotions are accurate and merchandised to the company’s standards.
- Utilize information technology to record sales figures, for data analysis and forward planning.
- Ensure standards for quality, customer service and health and safety are met.
- Maintain store's cleanliness and health and safety measures.
- Help retail sales staff achieve sales targets.
- Handle customer questions, complaints, and issues.
Food Service Supervisor
A&W Restaurants
02.2018 - 08.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts, and supply costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Esthetician
Prayosha Threading and Wax Bar
01.2017 - 12.2017
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Educated guests on current promotions, events and services within store or salon.
Education
Diploma - Accounting
Academy of Learning
North York, ON12.2025
Certificate - Paralegal Studies
Centennial College
Scarborough , ON12.2017
Bachelor's Degree - Law
Guru Nanake Dev University
Amritsar, Punjab05.2015
Skills
- Transportation planning
- Customs compliance
- International trade
- Record keeping accuracy
- Cross-functional teamwork
- Financial acumen
- Customer service
- Time management
- Attention to details
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Data entry
- Shipment tracking
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Links
https://www.linkedin.com/in/manpreet-binning-66909a246/
Timeline
Customs Coordinator
Moto Transportation Services
07.2022 - 11.2023
Store Associate
Walmart
11.2021 - 07.2022
Dispatcher
RIGHT AWAY TRUCKING
02.2021 - 10.2022
Retail Store Supervisor
Chevron
09.2018 - 02.2021
Food Service Supervisor
A&W Restaurants
02.2018 - 08.2018
Esthetician
Prayosha Threading and Wax Bar
01.2017 - 12.2017
Diploma - Accounting
Academy of Learning
Certificate - Paralegal Studies
Centennial College
Bachelor's Degree - Law
Guru Nanake Dev University
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