Summary
Overview
Work History
Education
Skills
Timeline
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MANPREET KAUR

Summary

Hardworking and passionate job seeker with strong organizational and interpersonal skills eager to secure a front desk position.

Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.

Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.

Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.

Overview

8
8
years of professional experience

Work History

Dental Office Manager

MIDDLEGATE DENTIST
02.2021 - 04.2025
  • Oversees the business operations of a dental practice, encompassing tasks like scheduling, financial management, staff supervision, and ensuring regulatory compliance.
  • Recruiting, hiring, training, and supervising administrative and clinical staff. Creating and managing staff schedules, processing payroll, and ensuring compliance with labor laws.
  • Addressing employee concerns, resolving conflicts, and fostering a positive work environment. Managing the practice's budget, monitoring revenue and expenses, and preparing financial reports.
  • Ordering and managing dental supplies and equipment, ensuring adequate stock levels.
  • Developing and implementing marketing strategies, managing the practice’s website and social media presence and handling patient communications.
  • Identifying areas for improvement and implementing strategies to enhance patient care and practice efficiency.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

DENTAL RECEPTIONIST

Lougheed Dental
02.2021 - 03.2022
  • Assist patients to complete required medical forms and documentation.
  • Greet visitors and patients to establish needs, verify patient’s schedules.
  • Planning of insurance claims to explain benefits and outlined pricing details for procedures and services.
  • Completed referrals to other medical specialists.
  • Conduct communications and transactions with patients and visitors to foster positive experience.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

DENTAL RECEPTIONIST

York Dental Clinic
02.2020 - 02.2021
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Received, recorded, and addressed incoming and outgoing communication via telephone and email.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.

ASSISTANT DIRECTOR OF ADMISSIONS

CDI College
01.2019 - 02.2020
  • Explained admissions processes, educational programs, financial assistance and student services to over potential students per.
  • Developed marketing campaigns to relay school's mission to prospective parents and students.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs, and issuing transcripts.
  • Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.

ASSISTANT MANAGER

A&W
01.2017 - 01.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.

Education

Associate of Science - Mathematics

Columbia College
Vancouver, BC

Skills

  • Wait List Management
  • Multitasking and Prioritization
  • Highly Organized
  • Creative Problem Solving
  • Reservation Management
  • Verbal and Written Communication
  • Customer-Oriented
  • Active Listening and Communication
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Time Management and Prioritization
  • Insurance billing
  • Dental software proficiency
  • Treatment Planning
  • Schedule management
  • Patient relations
  • Payment plans
  • Electronic dental record (EDR)
  • Dental office management

Timeline

Dental Office Manager

MIDDLEGATE DENTIST
02.2021 - 04.2025

DENTAL RECEPTIONIST

Lougheed Dental
02.2021 - 03.2022

DENTAL RECEPTIONIST

York Dental Clinic
02.2020 - 02.2021

ASSISTANT DIRECTOR OF ADMISSIONS

CDI College
01.2019 - 02.2020

ASSISTANT MANAGER

A&W
01.2017 - 01.2019

Associate of Science - Mathematics

Columbia College

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MANPREET KAUR