Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manpreet Kaur

Summary

Human Service Worker graduate with practical experience supporting individuals with developmental disabilities and mental health challenges through internships at VDACL and CMHA. Also brings strong customer service and communication skills from past roles in retail settings, including Walmart and Princess Auto. Committed to providing inclusive, person-centered care in community-based environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Princess Auto
04.2023 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Practicum Student

CMHA (Canadian Mental Health Association)
04.2025 - 06.2025
  • Supported residents in a wellness housing environment, promoting independent living, safety, and mental wellness.
  • Observed and documented client behaviour, appearance, and health for staff reports and care planning.
  • Assisted individuals with daily living tasks such as housekeeping, hygiene, food preparation, and personal goal setting.
  • Participated in planning and modeling life skills including appointment scheduling, money management, and community access.
  • Provided verbal support and problem-solving assistance for residents experiencing challenges related to mental health and/or substance use.
  • Maintained a safe and inclusive environment through active listening, clear communication, and respectful relationship-building.
  • Attended staff meetings and contributed to a trauma-informed, client-centered team approach.

Internship Student

Vernon& District Association for Community Living
04.2024 - 06.2024
  • Supported individuals with developmental disabilities in both independent and supported living settings.
  • Helped residents structure their daily routines, promoting independence, stability, and emotional wellbeing.
  • Accompanied individuals on walks, community outings, and recreational activities to encourage inclusion and social engagement.
  • Fostered a safe and respectful environment through active listening, empathy, and non-judgmental communication.
  • Collaborated with support staff to meet individual goals and respond to changing needs with flexibility and compassion.

Fashion Associate

Walmart
10.2022 - 11.2023
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.

Education

HSW - Human Service Workers

Okanagan College
Vernon, BC
06-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Client-Centered Support
  • Verbal and Written Communication
  • Mental Health and Developmental Disabilities Knowledge
  • Crisis Prevention and De-escalation
  • Life Skills Coaching
  • Observation and Documentation
  • Team Collaboration
  • Cultural Sensitivity and Diversity Awareness
  • Household Support (ADLs)
  • Community Engagement
  • Conflict Resolution
  • Empathy and Active Listening
  • Time Management
  • Problem-Solving
  • Professional Boundaries

Certification

STANDARD FIRST AID WITH CPR C & AED

Timeline

Practicum Student

CMHA (Canadian Mental Health Association)
04.2025 - 06.2025

Internship Student

Vernon& District Association for Community Living
04.2024 - 06.2024

Customer Service Cashier

Princess Auto
04.2023 - Current

Fashion Associate

Walmart
10.2022 - 11.2023

HSW - Human Service Workers

Okanagan College

Similar Profiles

CREATE PROFILE
Manpreet Kaur