Manpreet Kaur

Managed over 80 inbound and outbound calls daily, achieving 92% customer satisfaction rating.

• Performed data entry tasks such as entering new account information into databases.
• Educated clients on healthcare benefits, including deductibles and coinsurance.
• Guided participants through 401(k) retirement plan options, including rollovers and withdrawals.
• Assisted with loan inquiries, initiating requests and explaining repayment terms.
• Explained IRS regulations related to retirement loans and early withdrawals.
• Processed payments and calculated premiums for healthcare and retirement services.
• Delivered accurate support to ensure seamless client experience across all services.
• Focused on caller needs to maintain high levels of satisfaction and engagement.

• Developed sourcing strategies and implemented hiring procedures for candidate assessment and qualification.
• Coordinated meetings, appointments, and logistics for management efficiently.
• Demonstrated exceptional client communication skills in a customer-centric environment.
• Delivered top-tier customer service and sales support to clients consistently.
• Facilitated onboarding training for new employees, ensuring accurate filing of application forms.
• Greeted 40-50 daily visitors, directing them to appropriate personnel and scheduling meetings.
• Managed office supply inventory, reducing costs by 63% through strategic ordering and distribution.
• Maintained organized and sanitized reception area, promoting a welcoming atmosphere.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Organized and maintained filing systems for documents and records.
• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

• Manage all HR-related responsibilities for a 200+ employee team, including payroll processing, employee benefits program, documentation, interviewing, training, and onboarding new hires.
• Shadow and assist with employee interviews for 20+ roles, create user-friendly application forms and questionnaires, and provide a more realistic image of duties and responsibilities for online job descriptions.
• Create and implement new targeted hiring policies and outreach recruiting programs with the goal of diversifying the workplace environment.
• Managed incoming and outgoing correspondence with clients, scheduled appointments and answered inquiries. Coordinated office procedures and updated staff management on any changes.

• Handling incoming and outgoing calls, as well as greeting clients, resulted in successful client information management and overall, 100% customer satisfaction.
• Pay special attention to the caller's needs to ensure a positive client experience.
• Creating invoices and appointing a driver to deliver furniture and measure consumers at their houses.
• Remained courteous and calm, even during moments of customer dissatisfaction.
• Provided basic technical support for clients on a wide range of company products.
• Handled large amount of calls on a day-to-day basis with a sense of calm and good work ethic.