Manpreet Kaur
Montreal
Summary
Experienced hospitality and sales professional with a proven track record in customer service, team leadership, and sales. Skilled at cultivating lasting client relationships, meeting customer needs, and providing exceptional service. Possess strong communication, problem-solving, and time management abilities, coupled with a sharp focus on detail and operational effectiveness.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Representative
IO Solutions Contact Center Inc.
01.2024 - 04.2025
- Assist clients in selecting suitable mobile plans and devices, enhancing customer satisfaction and retention.
- Consistently exceed sales targets by leveraging in-depth product knowledge and exceptional customer service.
- Build lasting relationships with customers, leading to increased loyalty and referrals.
- Stay updated on the latest mobile trends and promotions to provide expert advice.
- Train and mentor new team members, improving overall store performance.
Retail Sales Associate & Cashier
Home Appliances House
- Assisted customers with purchases, product inquiries, and promotions.
- Processed transactions efficiently while maintaining cash register accuracy.
- Provided warranty details and encouraged customer loyalty program participation.
Sales Representative
Amazon Authorized Partner
04.2021 - 11.2021
- Developed and implemented sales strategies, leading to increased revenue.
- Maintained high customer satisfaction through excellent service delivery.
- Trained and mentored new hires to improve their sales performance.
Manager
Tim Hortons
08.2024 - 04.2025
- Maintained a clean, safe, and organized workspace to optimize efficiency and safety.
- Conducted training sessions for new team members on company policies.
- Assisted with inventory management and stock replenishment.
Education
Diploma - Computer Networking
Canadore College of Applied Arts And Technology
Mississauga, ON12.2023
Skills
- Persuasive selling
- Objection handling
- Consultative sales
- Client relations
- Upselling
- Conflict resolution
- Customer engagement
- Staff supervision
- Training
- Inventory management
- Scheduling
- Cash handling
- POS systems
- Microsoft Office
- Social media marketing
- Event planning
- Housekeeping management
- Food & beverage cost control
Certification
- Smart Serve Certification, 2023
- CPR & First Aid Certification, 2023
- Sanitation Certificate, 2023
- California Capstone Certification, 2023
- VQA (Vintners Quality Alliance) Certification, 2023
Projects And Coursework
- Human Resources & Team Leadership
- Marketing & Social Media Management
- Housekeeping & Facility Management
- Food & Beverage Cost Control
- Event Planning & Execution
Timeline
Manager
Tim Hortons
08.2024 - 04.2025
Sales Representative
IO Solutions Contact Center Inc.
01.2024 - 04.2025
Sales Representative
Amazon Authorized Partner
04.2021 - 11.2021
Retail Sales Associate & Cashier
Home Appliances House
Diploma - Computer Networking
Canadore College of Applied Arts And Technology
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