MANPREET KAUR
Brampton,ON
Summary
Client-oriented and results-driven professional with a solid foundation in administrative coordination, operational management, and customer relationship handling. Adept at resolving complex client inquiries with tact and efficiency while maintaining strict compliance with institutional protocols. Demonstrates exceptional analytical thinking, time management, and interpersonal communication, aiming to contribute meaningfully to the client experience within the financial services sector.
Overview
3
3
years of professional experience
Work History
Administrative & Operations Coordinator / Quality Control
Cascades Flexible Packaging
01.2022 - 07.2024
- Executed workflow documentation and inventory coordination through SAP, ensuring real-time accuracy and efficiency.
- Oversaw employee scheduling, monitored attendance, and processed payroll with meticulous attention to detail.
- Interfaced with clients to negotiate and finalize operational agreements, demonstrating persuasive communication and professional integrity.
- Resolved discrepancies in product quality and service timelines, reinforcing trust and maintaining long-term client relationships.
- Collaborated across production, QA, and supply chain units to ensure seamless organizational alignment.
- Conducted quality assurance protocols such as Gauge, Tear, Dart, Seal, and Haze tests, upholding stringent regulatory standards.
Customer Service Representative
Freshly Squeezed
01.2021 - 10.2021
- Delivered high-caliber service to a diverse customer base in a dynamic, fast-paced retail setting.
- Resolved client concerns with professionalism and diplomacy, ensuring customer retention and loyalty.
- Accurately processed sales transactions and managed cash balances with precision.
- Maintained a hygienic, organized, and welcoming environment to optimize client satisfaction.
- Collaborated with team members to streamline service delivery and exceed daily sales objectives.
Education
Postgraduate Certificate - Advanced Project Management & Strategic Leadership
Diploma - Computer Science
08.2019
Bachelor of Science - Chemistry
07.2018
Skills
- Customer Relationship Management & Issue Resolution
- Administrative Support & Data documentation
- Advanced Verbal and Written Communication
- Time Management & Strategic Multitasking
- Microsoft Office Suite (Excel, Word, Outlook)
- SAP (Inventory, Workflow, and Client Coordination)
- Fluent in English, Hindi, and Punjabi
Languages
English
Professional Working
Timeline
Administrative & Operations Coordinator / Quality Control
Cascades Flexible Packaging
01.2022 - 07.2024
Customer Service Representative
Freshly Squeezed
01.2021 - 10.2021
Postgraduate Certificate - Advanced Project Management & Strategic Leadership
Diploma - Computer Science
Bachelor of Science - Chemistry
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