Manpreet Kaur
Edmonton,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
09.2022 - 12.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets, and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
SUPERVISOR
Tim hortons
06.2021 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Prepared, calibrated and monitored production levels to achieve targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
CREW MEMBER
Tim horton
06.2019 - 06.2021
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Worked front counter, drive-thru and other areas
- Operated cash register to ring up final bill and process various forms of payment
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service and sales techniques.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
RECEPTIONIST
Apeejay education society
05.2017 - 12.2017
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Diploma - Baking
Centennial College of Applied Arts And Technology
Scarborough, ON04.2020
Bachelor of Science - Non-medical
A.S.S.M College
Punjab04.2017
Skills
- Motivating performer
- Employee Scheduling
- Sales Reporting
- Performance reviewing
- Time management skills
- Resolving Complaints
- Team Assignments
- Supervising Employees
- Microsoft Access
- Leadership
- Payroll Preparation
- Willingness to learn
- Money Handling
Certification
- First aid certificate
- Smart serve
- Food handler
Languages
English
Punjabi
Hindi
Timeline
Assistant Manager
Tim Hortons
09.2022 - 12.2024
SUPERVISOR
Tim hortons
06.2021 - 08.2022
CREW MEMBER
Tim horton
06.2019 - 06.2021
RECEPTIONIST
Apeejay education society
05.2017 - 12.2017
Diploma - Baking
Centennial College of Applied Arts And Technology
Bachelor of Science - Non-medical
A.S.S.M College