Manpreet Kaur
Montreal,Canada
Summary
Performance-driven leader providing high-level administrative and operational support, coordinating schedules, while acting as a liaison between senior executives, vendors, team members, and community organizations. A reputation for driving efficiency and detail, remaining calm and calibrated in high-stress environments, and delivering best results.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Dispatch X
09.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist
Salon De Beaute Dee's
04.2022 - 07.2024
- Managed a high volume of front desk operations, averaging 100+ client interactions daily, and improved client satisfaction scores by 20% through effective communication and streamlined check-in processes
- Managed high-volume in-person and phone inquiries efficiently, decreasing average wait time by 15% through the implementation of an organized scheduling and task-tracking system
- Processed high-volume data entry tasks with 98% accuracy using MS Excel and the company's proprietary software, reducing client check-in time by 20% over 18 months
- Managed inventory of office supplies, ensuring availability and reducing restocking time by 20% through meticulous tracking and timely reordering using proprietary software over a period of 18 months
- Implemented sophisticated filing systems to organize and retrieve client records efficiently, reducing data retrieval time by 40% over a 6-month period using Microsoft Access
Team Leader
Canadawide Fruits
11.2021 - 04.2022
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
- Double checked records, daily reports and inventory transactions to identify and correct variances
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety
- Supervised warehouse operations by managing employees during shifts
- Managed budget preparation for a cross-functional team of 15, ensuring project costs were reduced by 20% over a 12-month period through strategic allocation of resources and use of financial planning tools
- Implemented and managed a project schedule to coordinate cross-functional tasks, increasing project completion efficiency by 25% over a 6-month period using tools like Microsoft Project and Asana
- Managed a team that processed invoices with 98% accuracy, handling over 500 invoices per month, leading to a 20% reduction in processing time through the integration of automated accounting software
Education
Diploma - Computerized Financial Management, Business Administration
Cegep Marie Victorin
01.2022
Bachelor - Business Administration
Golden College of Engineering and Technology
01.2018
Skills
- Google Suite
- Attention To Detail
- Work Ethic
- Time Management
- Flexibility
- Written Communication
- Verbal Communication
- Problem-Solving
- Creativity
- Teamwork
- Digital File Organization
- Data Entry
- Bookkeeping
- Scheduling
- Report And Document Preparation
- Records Management
- Active Listening
- Call Routing
- Inventory Management
- Customer Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant
Dispatch X
09.2024 - 01.2025
Front Desk Receptionist
Salon De Beaute Dee's
04.2022 - 07.2024
Team Leader
Canadawide Fruits
11.2021 - 04.2022
Bachelor - Business Administration
Golden College of Engineering and Technology
Diploma - Computerized Financial Management, Business Administration
Cegep Marie Victorin
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