MANPREET KAUR
Grande Prairie,AB
Summary
Experienced with creating memorable guest interactions and managing service excellence. Utilizes problem-solving techniques to address guest concerns promptly and effectively. Track record of building cohesive teams and maintaining high standards of hospitality.
Overview
4
4
years of professional experience
Work History
Guest Experience Leader
McDonald's
11.2024 - Current
- Greeted guests upon arrival by providing warm welcome.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
FOOD COUNTER ATTENDANT
MCDONALD’S
08.2023 - 11.2024
- Take orders from customers, accept payments, and distribute change using a cash register..
- Using manual and electric tools, clean, peel, slice, and trim food items.
- Food may also be packaged for takeout and portioned, wrapped, or placed on plates for service to customers.
- Kitchen work surfaces, cabinets, and storage places should all be cleaned, sanitized, and waste should be removed from the kitchen.
- Usually keep chairs, tables, and trays clear and spotless.
- Managed multiple tasks in high-volume environment.
CUSTOMER SERVICE REPRESENTATIVE
DSV
08.2022 - 07.2023
- Customer satisfaction surveys were examined to find room for improvement in the customer service division.
- In a hectic call centre setting, I delivered outstanding customer services to my clients.
- Attending team meetings to consider fresh suggestions for raising the standard of customer service in general.
- Exhibited great customer service to guarantee client happiness.
- Client problems were quickly and efficiently resolved.
- Acted rapidly to address client demands and solve issues.
WAREHOUSE ASSOCIATE
DSV
09.2021 - 07.2022
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, or other transport vehicles.
- Provides quality service by following organization standards.
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
- Preformed inventory control such as counting and stocking merchandise.
- Maintained warehouse accessibility and safety by discarding empty boxes and removing obstacles from aisles.
Education
High School Diploma - Computer Programmer
Lambton College
08.2022
Senior Secondary - Non-Medical stream
St. Soldier Rational Public Senior Secondary School
Skills
- Communication
- Team-contribution
- Complaint handling
- Flexible and Adaptable
- Microsoft office 365
- Multitasking
- Guest experiences
- Problem-solving
Timeline
Guest Experience Leader
McDonald's
11.2024 - Current
FOOD COUNTER ATTENDANT
MCDONALD’S
08.2023 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
DSV
08.2022 - 07.2023
WAREHOUSE ASSOCIATE
DSV
09.2021 - 07.2022
Senior Secondary - Non-Medical stream
St. Soldier Rational Public Senior Secondary School
High School Diploma - Computer Programmer
Lambton College
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