Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANPREET KAUR

Grande Prairie,AB

Summary

Experienced with creating memorable guest interactions and managing service excellence. Utilizes problem-solving techniques to address guest concerns promptly and effectively. Track record of building cohesive teams and maintaining high standards of hospitality.

Overview

4
4
years of professional experience

Work History

Guest Experience Leader

McDonald's
11.2024 - Current
  • Greeted guests upon arrival by providing warm welcome.
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

FOOD COUNTER ATTENDANT

MCDONALD’S
08.2023 - 11.2024
  • Take orders from customers, accept payments, and distribute change using a cash register..
  • Using manual and electric tools, clean, peel, slice, and trim food items.
  • Food may also be packaged for takeout and portioned, wrapped, or placed on plates for service to customers.
  • Kitchen work surfaces, cabinets, and storage places should all be cleaned, sanitized, and waste should be removed from the kitchen.
  • Usually keep chairs, tables, and trays clear and spotless.
  • Managed multiple tasks in high-volume environment.

CUSTOMER SERVICE REPRESENTATIVE

DSV
08.2022 - 07.2023
  • Customer satisfaction surveys were examined to find room for improvement in the customer service division.
  • In a hectic call centre setting, I delivered outstanding customer services to my clients.
  • Attending team meetings to consider fresh suggestions for raising the standard of customer service in general.
  • Exhibited great customer service to guarantee client happiness.
  • Client problems were quickly and efficiently resolved.
  • Acted rapidly to address client demands and solve issues.


WAREHOUSE ASSOCIATE

DSV
09.2021 - 07.2022
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, or other transport vehicles.
  • Provides quality service by following organization standards.
  • Promotes clean shipping supply area by complying with procedures, rules, and regulations.
  • Preformed inventory control such as counting and stocking merchandise.
  • Maintained warehouse accessibility and safety by discarding empty boxes and removing obstacles from aisles.


Education

High School Diploma - Computer Programmer

Lambton College
08.2022

Senior Secondary - Non-Medical stream

St. Soldier Rational Public Senior Secondary School

Skills

  • Communication
  • Team-contribution
  • Complaint handling
  • Flexible and Adaptable
  • Microsoft office 365
  • Multitasking
  • Guest experiences
  • Problem-solving

Timeline

Guest Experience Leader

McDonald's
11.2024 - Current

FOOD COUNTER ATTENDANT

MCDONALD’S
08.2023 - 11.2024

CUSTOMER SERVICE REPRESENTATIVE

DSV
08.2022 - 07.2023

WAREHOUSE ASSOCIATE

DSV
09.2021 - 07.2022

Senior Secondary - Non-Medical stream

St. Soldier Rational Public Senior Secondary School

High School Diploma - Computer Programmer

Lambton College
MANPREET KAUR