Manpreet Kaur
Brampton
Summary
I always had a keen interest in working for energetic teams. The objective of my life is to stay honest to my work wherever I go. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food-Service Supervisor
TIM-HORTONS
03.2021 - 10.2024
- Supervise and co-ordinate activities of staff who prepare and portion food
- Establish methods to meet work schedules; establish work schedules
- Prepare and submit reports; prepare budget and cost estimates
- Maintain records of stock, repairs, sales and wastage
- Estimate and order ingredients and supplies
- Train staff in job duties, sanitation and safety procedures
- Ensure food service and quality control
- Address customers' complaints or concerns
- Supervise, motivate team members on an assigned shift & provide input to Restaurant General Manager when performance issues arise on any shift supervised.
Bank Associate
Kotak Mahindra Bank
03.2018 - 11.2019
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Processing requests and documentation
- Gathering and verifying requirements
- Responding to inquiries and concerns
- Offering other services and products to clients
- Reviewing loan applications to determine whether to approve them or deny them based on the applicant’s credit history and ability to repay the loan
- Delivering financial information to customers through in-person meetings or phone calls
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Opening new accounts and helping with loan applications
- Exchanging foreign currency
- Promoting the bank’s products and services
- Keeping customers’ personal information confidential.
COMPUTER FACULTY (FULL TIME)
NIIT (National Institute of Information Technology)
08.2015 - 03.2017
- Teaching subjects like Computer Fundamentals, Basic Computer skills, and C and C++ languages.
- Teach students using a systematic plan of lectures, demonstrations, discussion groups, laboratory works, seminars and etc.
- Design and develop appropriate computer instructions material along with course outlines.
- Managing class in proper working conditions.
Education
Matrix -
Akal Academy Baru Sahib
01.2012
Strategic Global Business Management -
Conestoga college
01.2022
M.A - English Literature
Punjabi University
01.2019
B.C.A - Computer Applications
Punjabi University
01.2015
Skills
- Passionate
- Enthusiastic
- Optimistic
- Strong interpersonal skills
- Complaint handling
- Strong communication
- Product and service solutions
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Customer Service-oriented
- Developing customer relationships
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
Quote
There are no secrets to success. It is the result of preparation, hard work and learning from failure.
Activities
- Played Basketball and Hockey for school for four consecutive years.
- Actively participated in debate competitions.
- Worked for a renowned institute in India.
- Received 'Best Employee' of the year trophy.
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Accomplishments
- Awarded "Best Employee Of The Month" Award in 2024 and in 2023.
- Resolved product issue through consumer testing.
Certification
- Certified ServSafe- FOOD HANDLER, SERVSAFE INTERNATIONAL- 2022-2027.
Best Employee Of The Month
“You excel at active listening and it helps you address concerns and provide thoughtful responses to your team members.” This was the quote that was delivered to me along with the award. This reaction gave me motivation to work. With this I know that I was excelling in my listening skills and problem-solving skills.
Employee of The Month came in next year as well, which I was most delighted about. My Manager gave me a hug and said these impactful lines -“You effectively apply your problem-solving skills to overcome challenges and find innovative solutions.” This is what we all look for -a slight pinch of spark that will boost up the performance.
Timeline
Food-Service Supervisor
TIM-HORTONS
03.2021 - 10.2024
Bank Associate
Kotak Mahindra Bank
03.2018 - 11.2019
COMPUTER FACULTY (FULL TIME)
NIIT (National Institute of Information Technology)
08.2015 - 03.2017
Strategic Global Business Management -
Conestoga college
M.A - English Literature
Punjabi University
B.C.A - Computer Applications
Punjabi University
Matrix -
Akal Academy Baru Sahib
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