MANPREET KAUR
Golden,Canada
Summary
Driven professional with a proven track record at Seven Eleven, excelling in customer satisfaction and process optimization. Skilled in E-Commerce & Digital Marketing and renowned for exceptional problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Certified Assistant Store Leader
Seven Eleven
02.2023 - Current
- Managed daily store operations, ensuring smooth workflows and optimal staff utilization.
- Supervised proper stocking techniques among team members resulting in better organization of products on shelves.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any product issues.
- Maintained a clean and organized store environment, adhering to company standards for safety and visual presentation.
- Monitored cash handling procedures to ensure accuracy during transactions while minimizing loss risks associated with theft or fraud.
- Assisted customers with inquiries or complaints, providing solutions that aligned with company policies while maintaining satisfaction levels.
Front Desk Agent
Holiday Inn express
06.2023 - 10.2023
- Posted incidental charges to ledgers, manually or by using computers
- Performed bookkeeping activities to balance accounts and conduct nightly audits
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Monitored hotel's budget and financial records.
Customer Service Representative
Wendey's
03.2022 - 05.2023
- Collected deposits or payments and arranged for billing
- Maintained detailed records of customer interactions, transactions and comments for future reference
Customer Service Representative
Tim Horton
10.2022 - 03.2023
- Took special orders in person and over telephone, generating additional revenue every month
- Resolved customer complaints promptly and efficiently
Education
Global Business Management -
Conestoga College
Kitchener, Ontario01.2022
Global Hospitality Management - undefined
Conestoga College
Kitchener, Ontario01.2022
Bachelor of Commerce - Commerce
Punjabi University
Patiala, Punjab01.2017
Skills
- Financial Analysis & Budgeting
- Market Research & Data Analysis
- E-Commerce & Digital Marketing
- Business Communication & Reporting
- Analytical Thinking
- Problem Solving
- Time Management
- Communication & Teamwork
- Attention to Detail
LANGUAGES
English
Punjabi
Hindi
Timeline
Front Desk Agent
Holiday Inn express
06.2023 - 10.2023
Certified Assistant Store Leader
Seven Eleven
02.2023 - Current
Customer Service Representative
Tim Horton
10.2022 - 03.2023
Customer Service Representative
Wendey's
03.2022 - 05.2023
Global Hospitality Management - undefined
Conestoga College
Bachelor of Commerce - Commerce
Punjabi University
Global Business Management -
Conestoga College
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