Manpreet Kaur
18 Adswood Place Brampton,ON
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Four Points Edmonton International Airport
01.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Customer Service Representative
Apple Customer Service
07.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Educated customers about billing, payment processing and support policies and procedures.
Marketing and Print Associate
Staples Canada
11.2018 - 06.2022
- Continuously sought professional development opportunities to stay abreast of industry trends and advancements in printing technology.
- Monitored printers for proper functionality to minimize downtime due to technical issues or malfunctions.
- Contributed to the successful completion of complex printing projects by coordinating closely with cross-functional teams.
- Provided exceptional customer service, resulting in increased client loyalty and satisfaction levels.
- Collaborated with team members to ensure timely delivery of high-quality print materials.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
Bachelor Of Accounting - Accounting
Kwantlen Polytechnic University
Surrey, BC04.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Verbal and written communication
Certification
First Aid Certificate
Timeline
Front Desk Receptionist
Four Points Edmonton International Airport
01.2024 - 01.2025
Customer Service Representative
Apple Customer Service
07.2022 - 11.2023
Marketing and Print Associate
Staples Canada
11.2018 - 06.2022
Bachelor Of Accounting - Accounting
Kwantlen Polytechnic University