Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MANPREET KAUR

205-239 3 St E, Brooks

Summary

Highly experienced and reliable customer service representative with remarkable experience in the financial service industry aiding in busy branch setting. Strong dedication to helping customers resolve their financial issues and cultivating a positive and solid image of the bank. Proven ability to listen attentively, solve problems quickly and efficiently and creating high quality professional relationships with the retail clients. Fully committed to following banks procedures and winning loyal customers. Excellent performance in both team environments and alone.

Overview

4
4
years of professional experience

Work History

Insurance Advisor

Westland Insurance
07.2023 - 12.2023
  • Understanding the specific needs of clients and assisting them in choosing most appropriate insurance policy
  • Nurturing relationships with potential clients and building a strong clientele
  • Keeping up to date with changes in insurance policies and regulations and effectively communicating, explaining it to clients
  • Accurately processing paperwork related to insurance policies
  • Assisting clients via telephones with their auto insurance, home insurance policies including changes, cancellations, and billing information

Customer Service Representative

CIBC Bank
05.2022 - 06.2023
  • Dealing with customers enquiries, including resolving common issues related to debit cards, credits, loans, and savings accounts, ensuring a satisfactory resolution
  • Performing day to day banking needs
  • Taking incoming calls and resolving issues
  • Maintaining good customer service by completing transactions such as daily deposits, withdrawals, bank drafts, stop payments request, wire transfers and cash ordering
  • Performing any other assigned duty by the manager

Retail Assistant Manager

Fas Gas Plus
03.2020 - 12.2021
  • Managing and coordinating staff and preparing work schedule
  • Assigning duties to the cashiers and maintaining healthy work environment
  • Kept specified inventory and order merchandise
  • Assisting customers with their transactions

Education

Bachelor Of Arts And Science -

College of The Rockies
Cranbrook, BC
2018

Medical Science -

B.D. Arya Girls College
2015

High School -

SNS Doaba Khalsa Public School
2013

Skills

  • Exceptional interpersonal skills
  • Works well under pressure
  • Analytical skills
  • Highly responsible and reliable
  • Confident working with Microsoft Word

Languages

English
Full Professional

Timeline

Insurance Advisor

Westland Insurance
07.2023 - 12.2023

Customer Service Representative

CIBC Bank
05.2022 - 06.2023

Retail Assistant Manager

Fas Gas Plus
03.2020 - 12.2021

Bachelor Of Arts And Science -

College of The Rockies

Medical Science -

B.D. Arya Girls College

High School -

SNS Doaba Khalsa Public School

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MANPREET KAUR