Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manpreet Kaur

Lathrop,CA

Summary

Proven customer service expert with a track record of resolving conflicts and boosting customer loyalty at Beauty Salon. Excelled in active listening and critical thinking, enhancing team development and customer relations. Demonstrated proficiency in data entry, achieving high accuracy in transactions. Skilled in turning high-stress situations into positive customer experiences, significantly contributing to business growth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Beauty Salon
09.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Fairfield By Marriott
04.2023 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Cashier

Papa Murphy's
02.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Apeejay School
Jalandhar
03-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Team development

Timeline

Customer Service Representative

Beauty Salon
09.2023 - 12.2024

Receptionist

Fairfield By Marriott
04.2023 - 09.2023

Cashier

Papa Murphy's
02.2022 - 04.2023

High School Diploma -

Apeejay School
Manpreet Kaur