Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

MANPREET KAUR

Branford,Canada

Summary

As an organized and dependable professional, I excel at managing mulple priories while maintaining a posive atude. My strong work ethic and willingness to take on addional responsibilies enable me to consistently contribute to team goals and drive success. Dynamic and reliable professional with a proven track record of effecvely juggling mulple responsibilies while maintaining a posive outlook. Eager to embrace addional challenges to support team objecves and contribute meaningfully. I am enthusiasc about the opportunity to join your team and leverage my skills for collecve success. As an organized and reliable professional, I thrive in managing mulple priories while upholding a posive atude. My strong work ethic and readiness to embrace addional responsibilies consistently contribute to team objecves. I am eager to join your team, where I can leverage my experience and skills to drive collecve success and tackle new challenges with enthusiasm.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Skip the dishes
Brantford, Ontario
09.2022 - Current
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Utilized GPS and maps for efficient route planning.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Operations Supervisor

Gatestone & Co.
Brantford, Ontario
04.2024 - 01.2025
  • Led a team of 50 achieving top performance metrics consistently
  • Enhanced customer satisfaction scores to 95% through quality control
  • Cultivated a high-performance culture, increasing employee retention by 40%
  • Utilized data analytics to inform decisions, resulting in 20% better outcomes
  • Implemented innovative training programs, reducing onboarding time by 50%
  • Conduct one-on-one coaching sessions with agents
  • Reinforce set targets for agents, monitor their success & develop action plans

Team Leader

Gatestone & Co.
Brantford, Ontario
09.2023 - 04.2024
  • Led a high-performing team to exceed sales targets by 25%
  • Implemented training programs, boosting team skill sets significantly
  • Mentored team members, resulting in 15% internal promotions
  • Achieved a 95% customer satisfaction rating through service excellence

Financial Services Representative

Gatestone & Co.
Brantford, Ontario
10.2022 - 09.2023
  • Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts including consumer and Business accounts
  • Researching and answering questions regarding account status, assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client
  • Manage all clients queries on financial issues, administer effective resolution of all customer complaints

Technical Support Advisor II

Concentrix
Hamilton
01.2021 - 08.2022
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Guided users through detailed hardware installations and technical fixes via phone call, email and live chat

Customer Service Associate Cashier

Channel control merchants
Brantford, Ontario
10.2020 - 12.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs

Customer Service Associate

Intelcom Express
Brantford, Ontario
11.2019 - 07.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Proved successful working within tight deadlines and fast-paced atmosphere

Education

Global Hospitality Management - Post Graduate Diploma in Hospitality Management

Conestoga College
Waterloo
04-2020

Global Business Management - Postgraduate Diploma in Global Business Management

Conestoga College
Brantford, ON
08-2019

Master's Degree - Information Technology

PUNJAB TECHNICAL UNIVERSITY
Jalandhar, India
01.2013

Bachelor of Science - Computer Applications

SWAMI SATYANAND
Amritsar, Punjab, India
01.2011

Skills

  • RISK MANAGEMENT
  • FINANCIAL REPORTING
  • HELPDESK OPERATIONS
  • CUSTOMER RELATIONSHIP MANAGEMENT
  • FINANCIAL SERVICES
  • TECHNICAL SOLUTION ANALYSIS
  • MICROSOFT OFFICE
  • LEGAL CONSIDERATIONS
  • MANAGING WEALTH
  • CASH HANDLING
  • Customer service
  • Customer interaction
  • Valid Driver's license
  • Clean driving record

Languages

ENGLISH

Personal Information

Driving License: G

Timeline

Operations Supervisor

Gatestone & Co.
04.2024 - 01.2025

Team Leader

Gatestone & Co.
09.2023 - 04.2024

Financial Services Representative

Gatestone & Co.
10.2022 - 09.2023

Delivery Driver

Skip the dishes
09.2022 - Current

Technical Support Advisor II

Concentrix
01.2021 - 08.2022

Customer Service Associate Cashier

Channel control merchants
10.2020 - 12.2020

Customer Service Associate

Intelcom Express
11.2019 - 07.2020

Global Hospitality Management - Post Graduate Diploma in Hospitality Management

Conestoga College

Global Business Management - Postgraduate Diploma in Global Business Management

Conestoga College

Master's Degree - Information Technology

PUNJAB TECHNICAL UNIVERSITY

Bachelor of Science - Computer Applications

SWAMI SATYANAND
MANPREET KAUR