Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MANPREET KAUR

SELKIRK

Summary

  • Dynamic and results-oriented professional with a proven track record at Tim Horton's in enhancing customer loyalty through exceptional service and complaint resolution. Skilled in data entry and active listening, adept at streamlining processes for increased efficiency and accuracy. Demonstrated ability to manage high-stress situations, improving customer relations and operational workflows.
  • Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tim Hortons
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Packaging

Amazon
01.2021 - 08.2021
  • Improved shipping efficiency by implementing an organized system for processing and packaging orders.
  • Collaborated with other departments to optimize packaging strategies, resulting in a cohesive workflow.
  • Improved order accuracy with meticulous attention to detail in packaging and labeling.
  • Reduced product damage with careful handling and appropriate packaging of picked items.

Warehouse Worker

IS2 Workforce Solutions
10.2020 - 04.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.

Cashier

Walmart
02.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

2-Year Diploma - BUSINESS GENERAL

Northern College of Applied Arts And Technology
South Porcupine, Timmins , ON
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order fulfillment
  • Microsoft PowerPoint
  • Complaint resolution
  • Payment processing
  • Customer relations

Languages

English
Limited Working
Punjabi
Full Professional

Timeline

Customer Service Representative

Tim Hortons
11.2021 - Current

Packaging

Amazon
01.2021 - 08.2021

Warehouse Worker

IS2 Workforce Solutions
10.2020 - 04.2021

Cashier

Walmart
02.2019 - 05.2020

2-Year Diploma - BUSINESS GENERAL

Northern College of Applied Arts And Technology

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MANPREET KAUR