MANPREET KAUR
Whitby,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mehfil Indian Restaurant
01.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Packaging team lead and pizza assembler
PIANO PIZZA
04.2023 - 10.2023
- Resolved employee relations issues by providing guidance and support as needed
- Managed all shipping activities and coordinated delivery schedules with vendors
- Identified potential risks associated with the packaging process and developed mitigation strategies
- Created detailed reports on performance metrics and delivered presentations to management
- Developed and implemented packaging procedures for increased efficiency
- Optimized workflow processes to increase productivity and reduce costs
- Packaged products properly to reduce damage during shipping
- Packed finished goods and prepared product for shipment
- Practiced good housekeeping to keep areas of responsibility safe, clean and tidy
- Collaborated with other departments to ensure successful completion of projects
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material
Picker Packer
LULULEMON
12.2022 - 03.2023
- Accurately picked, packed and shipped orders in a timely manner
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Identified and located products within warehouse after reading orders
- Utilized RF scanners to track shipments and ensure accuracy of order fulfillment
- Selected product in accordance with printed customer orders and delivery sequence
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Packed customer purchases in bags or cartons
Front Desk Receptionist
Royal King Hotel
01.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
Education
Office Administrator Healthcare - Office Administration
Georgian College of Applied Arts And Technology
Advance Business Management - Management
Pacific Link College
09.2023
Business Management - Business Management
Infowinz
02.2020
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Cleanliness standards
- Cash handling
- Dining area maintenance
- Hospitality service expertise
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Certification
smart server
security license
Additional Information
Availability- Wednesday to Sunday
Timeline
Server
Mehfil Indian Restaurant
01.2024 - 12.2024
Packaging team lead and pizza assembler
PIANO PIZZA
04.2023 - 10.2023
Picker Packer
LULULEMON
12.2022 - 03.2023
Front Desk Receptionist
Royal King Hotel
01.2021 - 02.2022
Advance Business Management - Management
Pacific Link College
Business Management - Business Management
Infowinz
smart server
security license
Office Administrator Healthcare - Office Administration
Georgian College of Applied Arts And Technology
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