MANPREET KAUR
Brampton,Canada
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Restaurant manager
BURGER FACTORY
08.2021 - Current
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Scheduled staff hours and allocated resources to maximize team member performance
Front Desk Receptionist
Jasbhugur Indistries
08.2017 - 02.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Diploma - Digital marketing
Montreal college of information technology
07.2021
Bachelor of Science (B.S.) - Computer Science
Dav college
05.2018
Skills
- Speed and Efficiency
- Listening skills
- Verbal and written communication
- Supervisory skills
- Data entry
- Complaint resolution
- Problem-solving abilities
- Active Listening
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
- Rana Al Samak, Manager, Burger Factory, (647) 972-7903, Rana.samak@gmail.com
- Mya Dowling, Supervisor, La Diprie, (647) 808-6346, Myajdowling@icloud.com
Timeline
Restaurant manager
BURGER FACTORY
08.2021 - Current
Front Desk Receptionist
Jasbhugur Indistries
08.2017 - 02.2019
Diploma - Digital marketing
Montreal college of information technology
Bachelor of Science (B.S.) - Computer Science
Dav college
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