Manpreet Kaur
Cornwall,ON
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in different roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BMO Bank of Montreal
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Tim Horton
02.2024 - 10.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
Crew Member
McDonald
06.2022 - 08.2023
- Assisted in the preparation of food items such as sandwiches salad Etc
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Welcome Desk Agent
IRCC Humakare Alliance
01.2023 - 07.2023
- Respond to inquiries and room request made online by phone via mail
- Right and maintained incident report daily activity log and other document as requested by management
- Tracked inventory of supplies needed for front desk operations
Production Worker
Air Canada
06.2022 - 10.2022
- Produced quality products by palletizing Packaging and assembling finished items
- Prepared products for packaging on multiple assembly lines
- Met deadlines by working overtime when necessary during peak periods of activity
Education
High School - Commerce
Partap Public School
Diploma - Business Administration
St. Lawrence College
Cornwall, ON09.2023
Skills
- Decision Making
- Computer Literacy
- Record Keeping
- Client relations
- Financial product sales
- Transaction processing
- Customer account management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
BMO Bank of Montreal
10.2024 - Current
Team Member
Tim Horton
02.2024 - 10.2024
Welcome Desk Agent
IRCC Humakare Alliance
01.2023 - 07.2023
Crew Member
McDonald
06.2022 - 08.2023
Production Worker
Air Canada
06.2022 - 10.2022
Diploma - Business Administration
St. Lawrence College
High School - Commerce
Partap Public School
Similar Profiles
Omar Vega Jr.Omar Vega Jr.
Retail Relationship Banker at BMO Bank of MontrealRetail Relationship Banker at BMO Bank of Montreal
Sobhan ZahidSobhan Zahid
Payment Associate at BMO Bank of MontrealPayment Associate at BMO Bank of Montreal
Amber StokesAmber Stokes
Customer Service Representative at BMO Bank of MontrealCustomer Service Representative at BMO Bank of Montreal
Clarissa GomesClarissa Gomes
Fraud Specialist at BMO Bank of MontrealFraud Specialist at BMO Bank of Montreal
Olivia StewartOlivia Stewart
Crew Member at McDonald'sCrew Member at McDonald's