Manpreet Kaur
Brampton,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Invision calling services
03.2023 - 11.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Handling complaints about lost and damaged orders.
Maternity Leave
NA
Brampton, Canada
06.2021 - 10.2022
Office Administrative Assistant
Bramcity logistics
Brampton, Canada
02.2019 - 05.2021
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Front Desk Agent
Monte Carlo Inn & Suites
Oakville, Canada
08.2018 - 01.2020
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
Warehouse administrative
Remco
Brampton, Canada
05.2017 - 08.2018
- Organized warehouse documents and files.
- Processed customer orders and ensured accuracy in order fulfillment.
- Performed data entry into the company's database system.
- Monitored stock levels and notified management when necessary.
- Inspected products for quality control purposes prior to shipment or storage.
- Responded to customer inquiries via email or telephone calls in a timely manner.
- Scheduled deliveries of goods from suppliers to customers according to established procedures.
- Maintained and updated records of inventory, shipments, and orders.
Mathematics Teacher(Remote)
Greenvelly school
Moga, India
05.2013 - 03.2016
- Provide Mathematics and economics classes to different grade's students
- Developed and implemented lessons plans for Mathematics and economics classes.
- Conducted assessments of student learning to measure progress.
- Provided individualized instruction to students who needed extra help with mathematics concepts.
- Collaborated with other teachers on curriculum development and implementation.
- Maintained accurate records of student grades and attendance.
- Organized field trips to local universities to expose students to mathematics-related activities.
- Created a variety of challenging assignments that encouraged critical thinking skills in mathematics.
- Held regular parent-teacher conferences regarding student progress in math classes.
Education
Global hospitality and business development - Business
Seneca college
Markham, ON08.2018
Organisation management - Business
Cambrian college of arts and technology
Brampton, ON12.2017
BA - Mathematics and economics
SDS college Moga
Lopoke, Punjab, INDIA04.2015
Skills
- Excellent communications (written & verbal
- Complaint resolution
- Account updating
- Computer proficiency
- Administrative support
- Inbound and outbound calling
Timeline
Customer Service Representative
Invision calling services
03.2023 - 11.2024
Maternity Leave
NA
06.2021 - 10.2022
Office Administrative Assistant
Bramcity logistics
02.2019 - 05.2021
Front Desk Agent
Monte Carlo Inn & Suites
08.2018 - 01.2020
Warehouse administrative
Remco
05.2017 - 08.2018
Mathematics Teacher(Remote)
Greenvelly school
05.2013 - 03.2016
Global hospitality and business development - Business
Seneca college
Organisation management - Business
Cambrian college of arts and technology
BA - Mathematics and economics
SDS college Moga