Manpreet Kaur
Ottawa,Canada
Summary
Dynamic and results-oriented professional with extensive experience in account management and customer service, notably at The Brick. Proven track record in data analysis and relationship management, resulting in enhanced customer satisfaction and streamlined financial processes. Proficient in QuickBooks and Microsoft Office, with a strong ability to lead teams to exceed targets through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The Brick
10.2024 - Current
- Responding to customer inquiries and offering solutions in a professional and courteous manner
- Following up with customers to identify and support their needs
- Promoting customer loyalty by providing exceptional customer support
- Reviewing and following up on order reports on a daily basis
- Other duties as assigned
Cashier Supervisor
Shoppers Drug Mart
08.2023 - Current
- Counting tills
- Data entry
- Handling cash and Lotteries when on front
- Supervising staff and help them when needed
- Solving customer issues
- Keep check that the store runs smoothly
- Help closing the store and perform end of the day
Cashier Supervisor
Shoppers Drug Mart
08.2024 - 10.2024
- Counting tills
- Data entry
- Handling cash and Lotteries when on front
- Supervising staff and help them when needed
- Solving customer issues
- Keep check that the store runs smoothly
- Help opening & closing the store and perform end of the day
Accounting Clerk
Sleepwell Property Management
02.2024 - 03.2024
- Data entry and ensuring accuracy of data on accounts
- Handling all kinds of utility bills
- Keeping Financial records updated
- Prepare reports for managers
- Assist in researching and resolving open payables, respond promptly and courteously to inquire regarding the status of invoices
- Multi-task and work under time constraints
Manager Accounts
J.R. & Co.
08.2021 - 05.2023
- Receiving invoices and expense claims, check for completion and accuracy, investigate variances
- Preparing invoices for data-entry with GL coding, enter invoices into ERP System
- Collate backup documents and reports for high-volume cheque runs
- Performing scheduled payment runs; distribute cheques in a prompt and efficient manner
- Reconciling complex pre-payments for all suppliers
- Ensure integrity of Accounts Payable data
- Reconciling vendor accounts on a regular basis
- Maintaining filing system within Accounts Payable function
- Communicate with vendors and colleagues
- Monitoring outstanding PO receipts and ensure timely processing
- Prepared Accounts Payable reports as required by management
- Assisted with management of company credit cards and reconciling the credit card balances
- Assist with annual audit as required
- Assisted in daily bank reconciliation
- Assisted with month-end and year-end closings to support accounting system accuracy
Education
Master's degree - Commerce & IT
MTSM College for Women
Ludhiana, Punjab07.2021
Skills
- Account Management
- Data Analysis
- Presentation Skills
- Financial Report Writing
- QuickBooks
- Project Management
- Data Entry
- Relationship Management
- Customer Relationship Management
- Microsoft Office
Timeline
Customer Service Representative
The Brick
10.2024 - Current
Cashier Supervisor
Shoppers Drug Mart
08.2024 - 10.2024
Accounting Clerk
Sleepwell Property Management
02.2024 - 03.2024
Cashier Supervisor
Shoppers Drug Mart
08.2023 - Current
Manager Accounts
J.R. & Co.
08.2021 - 05.2023
Master's degree - Commerce & IT
MTSM College for Women
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