MANPREET KAUR
Brampton,Canada
Summary
Dedicated and results-driven professional with a strong background in quality assurance, customer service, and administrative support. Proven ability to work in fast-paced environments, prioritize tasks, and maintain high levels of customer satisfaction. Skilled in documentation, data analysis, and team collaboration. I excel in environments where attention to detail, effective communication, and a strong commitment to customer satisfaction are valued. With a keen eye for detail and excellent communication skills, I build strong relationships and deliver tailored solutions to clients. Provided valuable support in classroom settings, assisting lead educators with lesson planning and fostering nurturing environment for young learners. Demonstrated strong communication and organizational skills to enhance student engagement and learning.
Overview
1
1
Certification
Work History
Quality Assurance Analyst
Silfab Solar
- Conducted quality assurance testing and inspections to ensure compliance with company standards and industry regulations, identifying trends, defects, and areas for improvement
- Identified and resolved issues to increase productivity by 20% and reduce defects by 25%
- Successfully led the quality team to achieve a 99.5% customer satisfaction rating, exceeding industry benchmarks and earning a reputation as a quality analyst within the solar industry
- Participated in regular meetings with cross-functional teams to discuss progress updates.
Customer Service Representative
SSP Canada
- Educated customers about billing, payment processing and support policies and procedures
- Consistently demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance targets and contributing to a positive and productive work environment
- Demonstrated exceptional customer service skills in a fast-paced environment, consistently exceeding customer satisfaction targets by 10% through attentive listening, effective communication, and prompt resolution of issues
Administrative Assistant/Receptionists
Parker-hill Wellness Centre
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintain up-to-date and accurate records of schedules, appointments, and meetings
- Maintained confidentiality of sensitive company information, including employee data, financial reports, and client communications
Co-Op Student
Super-kids Academy Daycare
- Working as a Co-educator
- Plan, organize and initiate activities
- Monitoring children's progress, identifying areas for improvement and adjusting teaching strategies accordingly
- Establishing clear boundaries, using positive discipline techniques, and ensuring a smooth daily routine
Education
Early Childhood Education - Early Childhood Education
Canada College
Montreal, QC12-2021
Skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Excel, Word, Powerpoint)
- Adaptable and willing to learn
- Data Entry and documentation
- Customer Relationship Management
- Time Management
- Office Administration
- Quality Inspections and Reporting
- Mentoring and training
- Safety awareness
- Arts and crafts
- Behavioral modeling
Languages
English
Full Professional
Certification
- Early Childhood Educator - Certificate
Timeline
Quality Assurance Analyst
Silfab Solar
Customer Service Representative
SSP Canada
Administrative Assistant/Receptionists
Parker-hill Wellness Centre
Co-Op Student
Super-kids Academy Daycare
Early Childhood Education - Early Childhood Education
Canada College
Similar Profiles
William MatturroWilliam Matturro
Production Operator 1 at Silfab SolarProduction Operator 1 at Silfab Solar
Harmandeep KaurHarmandeep Kaur
Accounts Receivable Clerk at Silfab SolarAccounts Receivable Clerk at Silfab Solar
Alecia SimpsonAlecia Simpson
Production Worker at Silfab Solar Inc.Production Worker at Silfab Solar Inc.
RITU SHARMARITU SHARMA
RECEPTIONIST at OH BOMBAY RESTAURANTRECEPTIONIST at OH BOMBAY RESTAURANT
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart