Manpreet Kaur
Brampton,ON
Summary
Accomplished Sr Technical Security Analyst with a proven track record at RBC Royal Bank, enhancing operational efficiency and security through effective incident response coordination and workflow automation. Skilled in Identity and Access Management and possessing exceptional communication abilities. Proven Expertise in coordinating IAM controls, managing knowledge bases, and developing service catalogs. Strong analytical and problem-solving abilities, with advanced skills in MS Excel, ServiceNow, and data visualization tools. Adept at fostering cross-functional collaboration and delivering high-quality reports to support business objectives. Aiming to leverage my IAM expertise and technical skills to drive operational efficiencies and automation at RBC.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr Technical Security Analyst
RBC Royal Bank
08.2023 - Current
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Analyze operational data to identify areas for improvement and automate workflows for enhanced efficiency.
- Provide support for specific initiatives within the Access Request Support team as required.
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Document processes and procedures in accordance with corporate standards to ensure consistency and compliance.
- Reduced security risks by 80% through enhancing protocols and ensuring adherence to regulations.
Sr IT Support Analyst
Invesco
01.2021 - 08.2023
- Provided important troubleshooting information and documentation to members in Service Desk to help maintain 73% first call resolution.
- Documented all incidents in ServiceNow and ensured proper escalation of complex issues through appropriate channels.
- Updated job knowledge by tracking and understanding emerging practices and standards; maintaining personal networks; participating in professional organizations.
- Improved help desk results by 30% by recommending changes in information and processing.
- Troubleshoot issues related to Microsoft applications – OneNote,Outlook, Word, Teams, OneDrive, Excel.
- Reduced calls due to customer complaints by 64% using diagrams and step by step instructions created from projects documentation and KB articles.
Education
High School Diploma -
Canadore College of Applied Arts And Technology
North Bay, ON05-2019
Skills
- Identity and Access Management
- Risk Mitigation
- Process Documentation & Workflow Automation
- MS Excel (Pivot Tables, VLOOKUP, Data Analysis)
- Excellent verbal and written
Communication skills - ServiceNow, Tableau, Power BI
- Knowledge of Domain Environments
(Active Directory & Microsoft
Exchange) - Technical Documentation & Knowledge Base Management
Certification
- ITIL4 Foundation Certification
- CompTIA A+ Core 1 Certification
- Advance Diploma is Computer
Applications - Identity and Access Management (IAM)
Timeline
Sr Technical Security Analyst
RBC Royal Bank
08.2023 - Current
Sr IT Support Analyst
Invesco
01.2021 - 08.2023
High School Diploma -
Canadore College of Applied Arts And Technology
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