MANPREET KAUR
Brantford,ON
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Lormar Security
01.2023 - 08.2024
- Performed Fire watch and investigated disturbances
- Monitored and authorized entrance and departure of employees, visitors
- Prepared daily logs and incident reports of security concerns and activities
- Professionally handling all sensitive and confidential information
- Prepare, submit and review reports and paperwork to ensure accuracy
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Construction estimator
MJK Construction Inc
09.2021 - 09.2022
- Estimate detailed quantities based on specifications, blueprints and project documents
- Inviting sub-trades for getting the quotations and analyzing the sub-trade prices
- Attending site meetings and visits as per the schedule
- Analyze records of past construction works, the materials and equipment used and outcomes produce
Assistant Professor and Head of the department
Guru Gobind Singh Polytechnic College
08.2017 - 08.2021
- Preparing, delivering, assessing and verifying subject specialist in Civil Engineering and Construction and Management courses
- Supporting and guiding students to achieve success and realize their potential
- Managing students' learning and provide a high-quality learning experience
- Contributing pro-actively to developments in the Centre in curriculum development and innovative teaching
- Participating in marketing and promotion activities to support and arrange of Program and learning opportunities
- To monitor the progress and set aspirational targets for all students in all aspects of their study program
- To organize intervention for at risk students to ensure that nobody falls behind and all meet or exceed their target grades
Education
Bachelor of Civil Engineering - Civil Engineering
Sant Baba Bhag Singh University
01.2017
College diploma - Civil Engineering
GES Polytechnic College
07.2014
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Microsoft Office
- Communication
- Project Management
- Teamwork
- Adaptability
- Customer Service
- AutoCAD
Certification
- Standard First Aid, CPR and AED, 2024 to 2026
- Security Guard License, 2024 to 2026
- PRIMAVERA Business Software Solutions
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Front Desk Associate
Lormar Security
01.2023 - 08.2024
Construction estimator
MJK Construction Inc
09.2021 - 09.2022
Assistant Professor and Head of the department
Guru Gobind Singh Polytechnic College
08.2017 - 08.2021
College diploma - Civil Engineering
GES Polytechnic College
Bachelor of Civil Engineering - Civil Engineering
Sant Baba Bhag Singh University
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