Manpreet Kaur
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
CALL CENTRE AGENT
Teleperformance
09.2023 - 07.2024
- Communicated with customers through inbound calls and filled queries on billing, payments, existing and new services
- Identified customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on customer needs
- Took consultative approach with customers who were experiencing problems with their service by owning the issue
- Used multiple computer systems to research products, services, common problems and solutions offered.
TEAM LEAD
Purolator
07.2022 - 12.2023
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
SORTER
Purolator
11.2020 - 06.2022
- Operated sorting equipment efficiently and safely
- Scanned packaging labels with barcodes for tracking purposes
- Kept work area clean and always organized
- Inspected items for defects prior to sorting them into appropriate categories
- Developed effective strategies for tackling large amounts of material at once
- Monitored conveyor belts to ensure proper sorting of materials.
SERVER
Embassy Grand Convention Centre
06.2019 - 12.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
DIPLOMA IN COMPUTER PROGRAMMING -
Lambton College, Toronto
12.2019
Skills
- Schedule Management
- Coaching and Mentoring
- Time management
- Problem-solving
- Performance monitoring
- Active listening
- Decision making
- Resolving issues
- Communicating with clients
Languages
English
Professional Working
Timeline
CALL CENTRE AGENT
Teleperformance
09.2023 - 07.2024
TEAM LEAD
Purolator
07.2022 - 12.2023
SORTER
Purolator
11.2020 - 06.2022
SERVER
Embassy Grand Convention Centre
06.2019 - 12.2019
DIPLOMA IN COMPUTER PROGRAMMING -
Lambton College, Toronto
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