Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur

Halifax,NS

Overview

7
7
years of professional experience

Work History

Cashier

Sobeys
04.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Fraud Analyst

American Express
11.2018 - 12.2022
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

Customer Service Associate

Concentrix
06.2017 - 10.2018
    • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
    • Maintained a high level of product knowledge, providing accurate information to customers.
    • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Post-Baccalaureate Diploma in Business Management -

Cape Breton University
Sydney, NS
12.2024

BBA - Accounting And Finance

Lovely Professional University
Punjab, India
08.2015

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Excel proficiency

Languages

English
Full Professional

Timeline

Cashier

Sobeys
04.2023 - Current

Fraud Analyst

American Express
11.2018 - 12.2022

Customer Service Associate

Concentrix
06.2017 - 10.2018

Post-Baccalaureate Diploma in Business Management -

Cape Breton University

BBA - Accounting And Finance

Lovely Professional University

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Manpreet Kaur