Manpreet Kaur
Halifax,NS
Overview
7
7
years of professional experience
Work History
Cashier
Sobeys
04.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Fraud Analyst
American Express
11.2018 - 12.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Customer Service Associate
Concentrix
06.2017 - 10.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post-Baccalaureate Diploma in Business Management -
Cape Breton University
Sydney, NS12.2024
BBA - Accounting And Finance
Lovely Professional University
Punjab, India08.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Excel proficiency
Languages
English
Full Professional
Timeline
Cashier
Sobeys
04.2023 - Current
Fraud Analyst
American Express
11.2018 - 12.2022
Customer Service Associate
Concentrix
06.2017 - 10.2018
Post-Baccalaureate Diploma in Business Management -
Cape Breton University
BBA - Accounting And Finance
Lovely Professional University