Manpreet Kaur
Mississauga,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Peer Mentor
Sheridan College
01.2023 - 09.2024
- Mentored over 100 peers to facilitate personal and academic development
- Facilitated more than 50 supportive meetings and group sessions
- Organized semester-long series of Chai Talks events aimed at building strong student connections and promoting inclusivity
- Facilitated virtual, in-person and blended learning sessions.
Call Center Representative
Vanaik Property Brothers
03.2023 - 08.2023
- Generated qualified leads and efficiently scheduled appointments
- Successfully handled customer inquiries and updated CRM system
- Provided support in carrying out administrative duties
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Catalog Specialist
Amazon Prime Video
04.2022 - 11.2022
- Managed content catalog for Prime Video, ensuring accurate and timely availability
- Worked closely with content partners to ensure efficient onboarding and acquisition of assets.
- Performed systematic inspections to ensure compliance with established criteria
- Implemented quality control measures to enhance product catalog accuracy.
Education
Project Management -
Sheridan College HMC
08.2024
International Business Management -
Sheridan College HMC
08.2023
Bachelor of Commerce (B.Com) -
University of Lucknow, India
06.2021
Skills
- Collaboration: Slack, Zoom, Teams
- Communication Skills: Email Etiquette, Presentations, Active Listening
- Customer Service
- Organization
- CRM Proficiency
- Teamwork
- Active Listening
- Call center experience
- Critical Thinking
- Customer satisfaction measurement
- Administrative Support
- Microsoft Office Suite
Projects
Galito's Chicken, Enhanced sprint predictability by 20% through effective stakeholder communication and scrum framework enforcement., Reduced debugging time by 30% by implementing automated testing tools., Boosted team performance, deliverables, and morale by coaching on Agile practices and values.
Volunteer Experience
- Peer Mentor
- Advisory Board Committee Member, Sheridan Edge (Social Media & Marketing)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Call Center Representative
Vanaik Property Brothers
03.2023 - 08.2023
Peer Mentor
Sheridan College
01.2023 - 09.2024
Catalog Specialist
Amazon Prime Video
04.2022 - 11.2022
Project Management -
Sheridan College HMC
International Business Management -
Sheridan College HMC
Bachelor of Commerce (B.Com) -
University of Lucknow, India
Similar Profiles
Jessica Pennant-WalkerJessica Pennant-Walker
PEER TUTOR at Sheridan CollegePEER TUTOR at Sheridan College
Harman SinghHarman Singh
Long-Term Care Placement at Sheridan CollegeLong-Term Care Placement at Sheridan College
Jagan KumarJagan Kumar
Student Accounts Analyst at Sheridan CollegeStudent Accounts Analyst at Sheridan College
Marcus NanceMarcus Nance
Vocal Tutorial Instructor at Sheridan CollegeVocal Tutorial Instructor at Sheridan College
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit