Manpreet Kaur
Halifax,NS
Summary
Accomplished Security Officer with a proven track record at Paragon Security, enhancing safety and customer satisfaction. Expert in emergency response and conflict resolution, adept in report writing and superior customer service. Demonstrated ability to improve facility security and guest relations, leveraging a Security Guard License and a focus on results without specifying numerical percentages.
Overview
3
3
years of professional experience
Work History
Security Officer
Paragon Security
04.2022 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service Representative
Tommy Hilfiger
09.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Computer Systems Technicians
Humber College
Toronto, ON04.2023
Skills
- Report Writing
- General security
- Superior customer service
- Security Guard License
Languages
English
Full Professional
Timeline
Security Officer
Paragon Security
04.2022 - 05.2024
Customer Service Representative
Tommy Hilfiger
09.2021 - 05.2024
Computer Systems Technicians
Humber College
Similar Profiles
Kenya StephensKenya Stephens
Contract officer at Paragon Security-Contract Homeland SecurityContract officer at Paragon Security-Contract Homeland Security
Radhika Radhika null
Security Officer at Paragon SecuritySecurity Officer at Paragon Security
HARMANPREET KaurHARMANPREET Kaur
Security Concierge and Office Administrator at Paragon SecuritySecurity Concierge and Office Administrator at Paragon Security
Tanya VermaTanya Verma
Security Supervisor at Paragon SecuritySecurity Supervisor at Paragon Security
Arian LoshiArian Loshi
Patron Safety Member at Legendary HospitalityPatron Safety Member at Legendary Hospitality