Manpreet Kaur
Halifax
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Operations Agent
Paladin Security Group
01.2023 - 03.2024
- Operated call center telephone console to answer incoming calls and direct them to appropriate personnel
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary
- Communicating directly with clients and security team using telecommunications systems
- Executing hospital wide emergency dispatching and overhead announcements
- Regularly updating and reviewing the security staff schedules as changes arise during shift as well as filling shifts as vacancies arise
- Answering all incoming calls and emails.
Team Lead Sales Associate
Tommy Hilfiger
10.2021 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Maintained detailed records of all customer transactions in the company's database system
- Interacted with customers to personalize shopping experience and build positive rapport
- Handled customer complaints following company procedure.
Education
Diploma - Computer Systems Technicians
Humber College
Toronto, ON08.2021
Skills
- Sales Forecasting
- Client Acquisition
- Negotiation Tactics
- Networking Skills
Timeline
Operations Agent
Paladin Security Group
01.2023 - 03.2024
Team Lead Sales Associate
Tommy Hilfiger
10.2021 - 06.2024
Diploma - Computer Systems Technicians
Humber College
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