Manpreet Kaur
Abbotsford,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
EV logistics Langley
Abbotsford, British Columbia
01.2023 - Current
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Performed data entry of customer orders into the company's order management system.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Responded to customer emails with accurate product and service information.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Passenger Service Agent
Westjet Airline Airport
Abbotsford, British Columbia
01.2020 - Current
- Ensured all safety protocols were followed during the check-in process.
- Processed ticket refunds for cancelled or delayed flights.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Provided assistance to passengers with limited mobility.
- Performed pre-flight inspections on aircrafts prior to departure.
- Maintained accurate records of passenger manifests and checked luggage tags.
Cashier
Husky Gas station
Abbotsford, British Columbia
01.2019 - 01.2023
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
BBA - Human Resource Management
University of The Fraser Valley
Abbotsford, BC09-2024
Associate of Arts - General Studies
University of The Fraser Valley
Abbotsford, BC03-2020
High School Diploma -
Khalsa Secondary School
Barnala India 03-2017
Skills
- Account Management
- Customer Retention
- Customer Order Management
- Complaint resolution
- Report Generation
- Customer Service
- Problem Resolution
- Good communication skills
- Customer Relations
- Complaint Handling
Timeline
Customer Service Specialist
EV logistics Langley
01.2023 - Current
Passenger Service Agent
Westjet Airline Airport
01.2020 - Current
Cashier
Husky Gas station
01.2019 - 01.2023
BBA - Human Resource Management
University of The Fraser Valley
Associate of Arts - General Studies
University of The Fraser Valley
High School Diploma -
Khalsa Secondary School
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