MANPREET KAUR
Sydney,Nova Scotia
Summary
A dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative, IO Solutions
08.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Shoppers World Brampton
04.2022 - 08.2022
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Answered a constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
C.M. STUDY solution
08.2019 - 03.2020
- Confirmed appointments, communicated with clients, and updated client records
- Kept the reception area clean and neat to give visitors a positive first impression
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and the company.
Education
Diploma in Public Administration and Management -
Cape Breton University
Sydney, Nova Scotia04.2023
Skills
- Customer communication
- Multitasking
- Prioritization
- Teamwork
- Planning
- Premises surveillance
- Calendar management
- Call Management
- Information Security
- Complaint resolution
Additional Information
Currently, I am on a work permit and available for all days ( OPEN HOURS)
Languages
English
Professional Working
Timeline
Customer Service Representative, IO Solutions
08.2023 - 05.2024
Customer Service Representative
Shoppers World Brampton
04.2022 - 08.2022
Receptionist
C.M. STUDY solution
08.2019 - 03.2020
Diploma in Public Administration and Management -
Cape Breton University
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