Manpreet Kaur
Kenora,ON
Summary
Professional success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship builder, communicator and a multitasker. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Expert in the use of social media for product marketing, promotion and sales.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K Esso
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Educated customers on promotions to enhance sales.
- Managed Inventory control process to restore back stock, control cost and maintain sales floor levels to meet customer needs.
- Submitted reports to senior management to aid in business decision making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted manager in interview process of prospective employees and provided feedback.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management to support long term business needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Requested official identification for tobacco and lottery purchases and verified details, consistently meeting strict legal standards of underage sales.
- Excelled in every store position and regularly backed up other team members to keep expertise fresh and relevant.
Supervisor
Popeyes Louisiana Kitchen
04.2019 - 05.2022
- Optimized profits by controlling food, beverages and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintainence of dining and kitchen areas.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service and food quality.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Achieved sales goals through product recommendations to guests.
- Handle customer queries to understand problems and developed successful resolutions.
- Managed approximately 30 incoming calls, emails per day from customers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Cashier
Tim Hortons
01.2020 - 08.2020
- Delivered consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
- Maintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
- Supervising and coaching team members, ensuring they adhere to company policies and maintain high standards of customer service.
- Ensuring smooth operations of the store including managing inventory, handling cash and maintaining cleanliness.
- Conducting performance reviews, providing feedback and addressing any issues or concerns among team members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promptly executed service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
Cashier
Churchs Chicken
04.2018 - 02.2019
- Worked as a cashier at the front desk and also at the back of the house to meet all the requirements of my workplace
- Maintained the highest quality of customer service by anticipating the needs of each individual guest
- Trained new team members in cash register operation, stock procedures and customer service
- Cash handling and end of day revenue reconciliation and applicable paperwork.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
IELTS Trainer
Chetanya Consultants
12.2017 - 02.2018
- Trained students in IELTS and General English covering the four macro skills: Writing, Speaking, Listening and Reading
- Organized supplementary materials in English for all the students
- Instructed more than 25 students through lectures, discussions and group activities.
- Conducted informative workshops for prospective students and their families, highlighting the benefits of our IELTS program and showcasing student success stories.
- Maintained detailed records of student progress over time, providing valuable data-driven insights to inform future instructional decisions.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Organized workshops for students focusing on advanced vocabulary development, grammar accuracy, and idiomatic expressions essential for high-scoring IELTS performance.
Software Developer
National Institute of Information Technology
08.2017 - 12.2017
- Responsible for performing various tasks such as handling database and developing Graphical User Interface (GUI) for the applications
- Participated in user requirements meetings in order to transform client needs into proposed application designs Technologies used were HTML, Java and MS-SQL.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- .Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
- .Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- Increased development speed by automating repetitive tasks using scripts and tools.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
Education
Post Graduate Diploma in Mobile Application Development -
Lambton College, Toronto
01.2020
Bachelor of Technology in Computer Engineering - undefined
Kurukshetra University, India
05.2017
Skills
- Revenue Growth
- POS Systems and Ordering Platforms
- Store Maintenance
- Lead Qualification
- Staff Supervision
- Verbal and Written Communication
- Overcoming Objections
- Product Demonstrations and Presentations
- Cross-Selling and Upselling
- Account Acquisition
- Sales and Marketing Initiatives
- Data Entry
- Phone and Email Etiquette
- Payment Processing
- Inventory Management Software
- Retail Sales Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Circle K Esso
10.2022 - Current
Cashier
Tim Hortons
01.2020 - 08.2020
Supervisor
Popeyes Louisiana Kitchen
04.2019 - 05.2022
Cashier
Churchs Chicken
04.2018 - 02.2019
IELTS Trainer
Chetanya Consultants
12.2017 - 02.2018
Software Developer
National Institute of Information Technology
08.2017 - 12.2017
Post Graduate Diploma in Mobile Application Development -
Lambton College, Toronto
Bachelor of Technology in Computer Engineering - undefined
Kurukshetra University, India
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