Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Manpreet Kaur

Summary

Driven and hardworking professional with a proven track record at CAN EDUCATIONAL CONSULTANTS, excelling in customer service and problem-solving. Demonstrated ability to exceed performance metrics through exceptional service and strong cross-departmental relationships. Skilled in active learning and time management, adept at improving first-call resolution rates and enhancing customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Receiver

CAN EDUCATIONAL CONSULTANTS
12.2023 - Current
  • Exceeded performance metrics regularly through diligent work ethic, attention to detail, and commitment to delivering exceptional service.
  • Contributed to positive workplace culture, fostering strong relationships with coworkers and management staff.
  • Delivered exceptional customer experiences with a professional demeanor, empathetic listening, and clear communication skills.
  • Served as a reliable point of contact for internal staff members seeking assistance, fostering strong cross-departmental relationships.
  • Increased first-call resolution rates by effectively researching information and providing accurate responses to caller inquiries.
  • Demonstrated adaptability by adjusting to new software systems, technologies, and protocols as required.
  • Maintained high-quality service standards by adhering to company policies and procedures during all interactions.

Skin Care Specialist

Angel Salon
03.2016 - 01.2018
  • Welcomed clients arriving for appointments.
  • Recommended retail products for at-home use.
  • Handled busy schedules and stayed on top of key deadlines.
  • Fostered friendly, warm, and exceptional customer experience.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.

Education

Diploma - Skin Care

VLCC
India
07.2015

B.com - Business

Radhe Hari. Kumoun University
India
02.2015

No Degree - Business

Little Scholars
India, Uttrakhand
07.2012

Skills

  • Active Learning
  • Typing Speed
  • Follow-up skills
  • Organization
  • Problem-solving skills
  • Customer Service
  • Call Center Customer Service
  • Time Management
  • Hardworking

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Certified beautician at Angels Salon, India, from June 2016 to Feb 2018.

Timeline

Call Receiver

CAN EDUCATIONAL CONSULTANTS
12.2023 - Current

Skin Care Specialist

Angel Salon
03.2016 - 01.2018

Diploma - Skin Care

VLCC

B.com - Business

Radhe Hari. Kumoun University

No Degree - Business

Little Scholars

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Manpreet Kaur