Manpreet Kaur
Book Keeper, customer care services, early educator
Brampton ,Ontario
Summary
To work with big brands under challenging atmosphere; where I can test my potential and skill, achieving professional growth at every step. I had worked in educational institution and corporate and financial sector.I would also like to work in skill trade sector or in automotive industry if I got any opportunity.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Book Keeper
New India Embroidery Mills
Free Lancer
A.g Medicos
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Customer Care Representative
BPO
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Communicated with clients regarding account services, statements, and balances.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bookkeeper
Bren Truck Centre
05.2024 - 06.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Teacher
Sri Guru Harkrishan Public School
08.2021 - 03.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Book Keeper
Ankush Kanwal & Associates
11.2016 - 02.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
M.Com 1st + 2nd Sem. -
M.Com 3rd & 4th Sem. -
BBA-3 -
01.2013
BBA-2 -
01.2012
BBA-1 -
01.2011
SENIORSECONDARY -
01.2009
MATRIC -
01.2007
Skills
- Basics of Computer, Internet, Tally, MS Office
- Bookkeeping
- Quickbooks
- Invoice Processing
- MS Office expert
- Cash Management
- Proactive and Self-Motivated
- Relationship Building
- Vendor relationships
- Inventory Management
- Bookkeeping Support
- Martial art
- Supervision
Accomplishments
- I had bagged various medals in Gatka( Sikh martial art) upto interversity level.
- I have worked with American Indian foundation in their O³ project.
- I am running an NGO named as" BHAI JEEVAN SINGH HEALTH AND EDUCATION SOCIETY "for helping needy and deserving candidates and imparting free education and providing health services .
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Personal Information
- Husband's Name: S. Manpreet Singh
- Date of Birth: 03/16/91
- Nationality: Indian
- Marital Status: Married
Academic Qualification
I have done one year diploma of Computer Teacher Training course from Karnataka State Open University.
Extracurricular Activities
I have participated in Gatka in ENTERTAINMENT KE LIYE KUCH BHI KAREGA TV reality show on Sony and got spotless performance of the day and RS. 31000 prize money I have participated in Gatka in Sikh Sargarmiyan at PTC News. I have participated in play in Youth Festival and got 3rd prize. 3 times participated in Gatka in TALENT HUNT at college level and got First position every time. I got 2nd Prize in Visual Vibes at Comm fest 2015 organized by Khalsa College Amritsar. I have participated in Inter-college Fencing Competition and secured Bronze Medal. I have participated in Gatka at various level like: District, Punjab Gatka Association, Gold, Bronze State, Punjab Gatka ASSOCIATION, Silver, Bronze National, Ek Onkar Charitable Trust Seenchewal and PGA, Gold, Gold, Gold Inter-College, GNDU, Gold, Gold University, Punjabi University Patiala, Gold, Bronze, Silver
Extra Achievements
- I have been elected as a Gatka coach by American Indian Foundation trust for o3 project
- I got continuously 3 times scholarship from Sahota Trust
- I have participated in religious exams organised by Guru Gobind Singh Study Circle and got 2 times first position and got scholarship
- I have been appointed as a judge in School Gatka Games at District and State Levels.
- I have been selected Best Camper in Gurmat Summer Camp organised by Akal Purkh Ki Fauj
Hobbies and Interests
Travelling & interaction with more & more people
Disclaimer
The information above is true to the best of my knowledge and belief and nothing has been concealed therein.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
One year diploma in computer application from Karnatka state open university.
Interests
Travellings and intract with people of different regions,cultures and explore and do adventures
Timeline
Bookkeeper
Bren Truck Centre
05.2024 - 06.2024
Teacher
Sri Guru Harkrishan Public School
08.2021 - 03.2024
Book Keeper
Ankush Kanwal & Associates
11.2016 - 02.2020
Book Keeper
New India Embroidery Mills
Free Lancer
A.g Medicos
Customer Care Representative
BPO
M.Com 1st + 2nd Sem. -
M.Com 3rd & 4th Sem. -
BBA-3 -
BBA-2 -
BBA-1 -
SENIORSECONDARY -
MATRIC -
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