Manpreet Kaur
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bevo farm
Langley
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Hospitality Management -
Western Community College
Surrey, BC01-2023
Diploma in Computer Application
Info Career Way
Punjab, India02-2021
High School Diploma -
Govt. Se. Sec. School
Punjab, India03-2019
Skills
- Assertiveness
- Customer satisfaction measurement
- Scheduling
- Paperwork Processing
- Customer Education
- Team Development
- Problem-solving abilities
- Conflict Resolution
- Client Relations
- Payment Processing
- Building rapport
- Positive and professional
- Active Listening
- Multi-Task Management
- High-energy attitude
Timeline
Customer Service Representative
Bevo farm
01.2023 - Current
Bachelor of Hospitality Management -
Western Community College
Diploma in Computer Application
Info Career Way
High School Diploma -
Govt. Se. Sec. School
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