Summary
Overview
Work History
Education
Skills
Additional Information
Availability
Languages
Timeline
Generic

Manpreet Kaur

WINNIPEG,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative/ Billing Clerk

Trail Appliances
06.2019 - 05.2023
  • Assisting customers with approximately 50-60 orders per day, Invoicing for products sold to customer, Listen and responds customer's needs and concerns, balancing daily cash counts to deposits records in accounting system, preparing bank deposits, including listing cheque and preparing bank deposit slip
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.

Customer Service Cashier

ITS Staffing Solutions
05.2017 - 01.2018
  • Maintained clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Customer Service Representative

B.C LTD
04.2015 - 05.2017
  • Interacting with customer on daily basis, Handle returns and complaints, Take orders, determine charges and oversee billing, Provide information about products and services, Record details of customers contacts and action taken, Handle cash flow and debit and credit transactions

Cashier

Aerosports Trampoline Parks
11.2014 - 12.2014
  • Greeting customer and helping them what they are looking., Working cash register and making sales., Monitoring stock levels and filling products in store., Keeping store neat and tidy., Opening and closing store.

Education

Health Care Aide -

Western Community College
Surrey, BC
03.2019

SOFTWARE ENGINEERING -

Sheridan College
Brampton, ON
05.2015

Bachelor's - information technology in Information Technology

B.I.S College of Engineering And Technology
Moga ,India
05.2012

Skills

  • Microsoft Office
  • Microsoft Word
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry

Additional Information

window 7, window 8, window 10, Microsoft Office, Ubuntu, QuickBooks., Java, C++, Oracle 11 g, SQL, PL/SQL, basic Linux., Good analytical, problem solving and organizational skills., Ability to respond to diverse workloads, schedules and quality requirements., Good team player., Excellent Interpersonal Skills.

Availability

Open availability

Languages

English
Full Professional

Timeline

Customer Service Representative/ Billing Clerk

Trail Appliances
06.2019 - 05.2023

Customer Service Cashier

ITS Staffing Solutions
05.2017 - 01.2018

Customer Service Representative

B.C LTD
04.2015 - 05.2017

Cashier

Aerosports Trampoline Parks
11.2014 - 12.2014

Health Care Aide -

Western Community College

SOFTWARE ENGINEERING -

Sheridan College

Bachelor's - information technology in Information Technology

B.I.S College of Engineering And Technology

Similar Profiles

CREATE PROFILE
Manpreet Kaur