MANPREET KAUR
Edmonton,Alberta
Summary
Diligent Skip Tracer proficient at using all databases and phone tools in order to locate customers. Experience handling up to 300 accounts each month. Committed to consistently meeting monthly quotas and obtaining new leads on collateral locations.
Overview
7
7
years of professional experience
Work History
Skip Tracer
Santander Consumer
10.2022 - Current
- Collecting information about existing and new customers while using the software spectrum
- Dealing and resolving with customers inquiries on a daily basis through telecommunication
- Coordinating and communicating with the team members and other departments for better results
- Verifying property records on government websites or contacting employers or landlords
- Create detailed reports with all the necessary information and send them to the supervisor
- Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
- Collaborated with team members, sharing vital information to expedite case resolutions.
- Streamlined the skip tracing process through effective organization and prioritization of assigned cases.
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
Customer Service Representative
Summerside Financial
04.2021 - 09.2022
- Receiving and placing customer service telephone calls
- Collecting accurate information about customers work experience, also including up-to-date transportation registrations, insurance and the letters of employment
- Resolving customer complaints, managing database records and preparing waiver letters, bill of sale, lease agreements and power of attorney.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Tim Horton's
07.2020 - 03.2021
- Deliver exceptional customer service
- Enjoy working in a fast-paced environment and ability to multi-task
- Dealing with customer complaints and always finding better solutions to resolve the customer's issues
- Always work together with the team members and help each other.
Accounting Clerk
Sealed Air Ltd New Zealand
02.2019 - 06.2020
- Creating new customer portfolios and generating accounting reports, cash flows and balance sheets for the various enterprises
- Generating invoices for the existing customers
- Coordinating with the other staff members and seeking information about the new and existing customers for better results
- Performing presentations about the company progress reports and targets on a monthly basis
- Discussing and implementing the strategic ideas for revenue growth of the organization.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Retail Sales Consultant
Mercury Energy Ltd New Zealand
02.2017 - 02.2019
- Developing new business by networking with valuable customers
- Improvising brand awareness by creating brand statement templates and attracting new customers by offering them new deals
- Communicating with leadership teams by spearheading meetings to discuss objectives, following on-call Customer service and preparing orders or deliveries
- Maintaining weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Reached out to prospective leads through cold calling and utilizing a variety of established up selling methods.
Education
Graduate Diploma In Sales And Marketing -
Wintec City Campus
Waikato, New Zealand05.2018
Bachelors Of Commerce -
Guru Nanak Dev University
03.2014
Advance Diploma In Aviation Management -
Guru Nanak Dev University
03.2014
Skills
- Self motivated and proactive
- Business-to-customer expertise
- Product knowledge
- Stocking and replenishing
- Client development
- Business development and planning
- Networking skills
- Proficiency with CRM systems
- Sales expertise
- Account/ Database management
Accomplishments
- Hold an appreciation certification of Telly ERP 9 and MS Office Specialist.
- Achieved Certificate from Mercury Energy Ltd as top sales representative throughout Hamilton region.
References
References on request.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Skip Tracer
Santander Consumer
10.2022 - Current
Customer Service Representative
Summerside Financial
04.2021 - 09.2022
Customer Service Representative
Tim Horton's
07.2020 - 03.2021
Accounting Clerk
Sealed Air Ltd New Zealand
02.2019 - 06.2020
Retail Sales Consultant
Mercury Energy Ltd New Zealand
02.2017 - 02.2019
Graduate Diploma In Sales And Marketing -
Wintec City Campus
Bachelors Of Commerce -
Guru Nanak Dev University
Advance Diploma In Aviation Management -
Guru Nanak Dev University