Manpreet Kaur
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
World Health Services
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Trained staff on operating procedures and company services.
Food Supervisor
Tim Hortons
07.2018 - 04.2022
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Created healthy, well-balanced meal menus within ideal cost metrics.
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Oversaw meal planning for residents by developing special activities theme meals.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Security Guard
Cavel Gardens
01.2021 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Operations Assistant
Pure Sun Farms
03.2019 - 11.2019
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged and input information into database system.
Education
Post Graduate Diploma - Quality Management
BCIT
Vancouver, BC12.2020
Skills
- Stocking and Replenishing
- Microsoft PowerPoint
- Customer Relations
- Lotus Notes
- Sales Expertise
- Retail Sales Customer Service
- POS Systems Expertise
- Administrative Support
- Stock Management
- Customer Service
- Quality Control
- Professional Telephone Demeanor
- Critical Thinking
- Recordkeeping Strengths
- Typing Proficiency
- Customer Support
- Call Center Customer Service
- Customer inquiries
Certification
- Licensed Security
- Standard First Aid & CPR/AED Level C
- HACCP
Timeline
Customer Service Representative
World Health Services
05.2022 - Current
Security Guard
Cavel Gardens
01.2021 - 05.2021
Operations Assistant
Pure Sun Farms
03.2019 - 11.2019
Food Supervisor
Tim Hortons
07.2018 - 04.2022
Post Graduate Diploma - Quality Management
BCIT
- Licensed Security
- Standard First Aid & CPR/AED Level C
- HACCP
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