Manpreet Kaur
Williams Lake,BC
Summary
- Proficient in all MS Office Program's with a good knowledge
- Proficient in Quick books. Knowledgeable Booking Clerk with attention to detail and excellent recordkeeping abilities.
- Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Williams Lake Rental Management
Williams Lake
01.2024 - Current
- Prepared tax returns using software programs such as QuickBooks or Turbo Tax.
- Performed basic bookkeeping duties such as data entry into accounting software programs like QuickBooks or Sage 50 Accounting Software.
- Reconciled accounts using computer software programs such as Excel or QuickBooks.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed daily office operations and administrative tasks efficiently.
Front Desk Agent
Super 8 By Wyndham
Williams Lake, BC
05.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers
- Take reservations over phone, in person, and via computer for guests and provided confirmation information
- Verified identification documents upon guest arrival per company policies.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Computed bills, collected payments and made change for guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Answered customer telephone calls promptly and appropriately handled needs.
Customer Service Representative
Bank of Montreal
Williams Lake, BC
03.2023 - 12.2023
- Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
- Answering customer questions about basic banking services, such as account balances and interest rates and fees
- Helping customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Cross-selling involves offering customers additional products and services
- Have good stress management and demonstrate professionalism in sensitive situations
- Assists with opening and closing procedures, night drop, cashier checks, cash transaction reports, and balancing of cash logs
- Develop and maintain extensive knowledge of all bank products and services.
Salesfloor Department Manager
Walmart
Williams Lake
12.2020 - 12.2023
- Meeting Sales Goals and other performance objectives
- Provide training to other associates and leading team
- Creating positive working environment
- Working to resolve customer care complaints
- Focusing on customer surveys to improve customer's experience
- Outbound Calling to customers on everyday basis regarding their online orders
- Advising customers about better products, to help them save some money and make better choices by saving 5%
- Taking care of customers financial needs by getting them approved for credit cards based on their credit score and also advise them to add on Insurance protection plans with high value products.
Sales Associate
City Furniture
Williams Lake
04.2022 - 11.2022
- Solved customer challenges by offering relevant products and services
- Generated new sales leads to achieve and exceed monthly sales goals
- Managed returns, exchanges and refunds in accordance with store policy
- Educated clients on current promotional offerings and products using persuasive selling tactics, Negotiated prices, terms of sales and service agreements
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Attended monthly sales meetings and quarterly sales trainings
- Run weekly reports, manage open orders, review hold reports
- Follow up to collect payments through fair stone, easy financial
- Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price change
- Request RAs for rep vendor returns, expedite replacements.
Shift Manager
KFC
Williams Lake
11.2019 - 08.2021
- Have responsibility of store management and leading team of 8-10 people
- Scheduling staff on weekly basis and maintain record register to make sure all employees are paid correctly and timely
- Member of worker health and safety committee
- Putting purchase invoices in system and managing accounts payable and paid outs of day
- Maximizing Customer Service experience, training people and supporting management for running daily operations smoothly
- Promptly and empathetically handle Guests' concerns and complaints
- Recording and management of inventory on daily basis by reducing wastage and comparing actual inventory used with expected usage
- Setting up new goals for team and training them to achieve those goals efficiently
- Upselling of products during slow season to achieve sales goals and targets.
Education
Post graduate diploma - Human Resources management
College of The New Caledonia
01.2019
Bachelor of Science - Medical Science
01.2016
Skills
- Fast to make decisions
- Front Desk Management
- Office Administration
- Bookkeeping,Clerical Support
- Data Entry
- Workflow Optimization
- Invoice Processing
- Spreadsheet Management
- Recordkeeping and bookkeeping
- Focus on providing excellent customer service
Certification
- Food safe level 1
- First Aid level 1
- Security worker license
Timeline
Administrative Assistant
Williams Lake Rental Management
01.2024 - Current
Customer Service Representative
Bank of Montreal
03.2023 - 12.2023
Front Desk Agent
Super 8 By Wyndham
05.2022 - Current
Sales Associate
City Furniture
04.2022 - 11.2022
Salesfloor Department Manager
Walmart
12.2020 - 12.2023
Shift Manager
KFC
11.2019 - 08.2021
Post graduate diploma - Human Resources management
College of The New Caledonia
Bachelor of Science - Medical Science
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