Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANPREET KAUR

Regina,SK

Summary

Looking for a job where I can experience my problem solving skills, leadership skills and time management skills. I am energetic, accomplished professional with reputation of effective team management and strong communication skills. PROFILE: Proficient in the use of computers and software. Enjoy working with people and for the people, can work under pressure. Committed and dedicated to client satisfaction. Work well in a team environment as well as individually. Able to compute task on time. Hard working. Communication skills: Good listener and Speaker. Enjoying work in a group. Accurately completed a variety of daily paperwork. Detail oriented; able to accurately work with numbers.

Overview

6
6
years of professional experience

Work History

Sales Representative

Sasktel
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Invigilator Casual

University Of Regina, SK
09.2023 - Current
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
  • Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
  • Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
  • Improved exam security by implementing strict invigilation procedures and monitoring student behavior.

Financial Service Representative

CIBC Bank
08.2022 - 01.2023


  • Time Management, Responded to inquiries from clients and provided financial advice to drive fiscal growth
  • Advised clients on financial matters and recommended investments
  • Conducted market research and analysis to identify investment opportunities
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Advised clients on financial matters and recommended investments.

Front Desk Receptionist

Days INN
12.2021 - 07.2022


  • Answer telephone calls, Welcomed clients and visitors and directed to appropriate departments
  • Reviewed and updated information in company computer system
  • Resolved customer and guest complaints
  • Answered heavy volume phone calls and handled high traffic lobby area
  • Received and distributed mail and documents
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
  • Answered telephone calls to provide information, take messages and set up appointments.

Customer Experience Associate

Wal-Mart Canada
04.2021 - 07.2022
  • Used combined experience, research skills, and communications expertise to maintain control of difficult calls
  • Took on escalated, complex customer issues and developed creative solutions to restore loyalty
  • Coordinated training and mentored junior customer service team members to keep group operating at peak levels
  • Learned company products and services in-depth to offer customers best-in-class
  • Used POS system to scan customer purchases, calculate prices, and process transactions

Cashier and Supervisor

Shell Gas Station
06.2019 - 08.2021
  • Assisted cashiers and customers with locating products, checking prices, and tracking down replacements
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Looked for additional ways to expand products to customers by upselling new products

Receptionist

Walk, Clinic
03.2018 - 08.2018
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
  • Used clerical abilities to support needs of office staff and back up administrative team members
  • Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items
  • Monitored customers for signs of fraud and theft to prevent store losses
  • Unloaded, unboxed, and transported merchandise and set up attractive displays
  • Resolved customer issues quickly to recapture the customer's loyalty
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest

Education

Diploma - Business Administration

University of Regina
Regina, SK

Skills

  • Helpdesk Operations
  • Energy Proposal Development
  • Insurance Industry Knowledge
  • Financial Reporting
  • Risk Management
  • Virtual Market Understanding
  • Service Sales

Timeline

Sales Representative

Sasktel
01.2024 - Current

Invigilator Casual

University Of Regina, SK
09.2023 - Current

Financial Service Representative

CIBC Bank
08.2022 - 01.2023

Front Desk Receptionist

Days INN
12.2021 - 07.2022

Customer Experience Associate

Wal-Mart Canada
04.2021 - 07.2022

Cashier and Supervisor

Shell Gas Station
06.2019 - 08.2021

Receptionist

Walk, Clinic
03.2018 - 08.2018

Diploma - Business Administration

University of Regina
MANPREET KAUR