MANPREET KAUR
Regina,SK
Summary
Looking for a job where I can experience my problem solving skills, leadership skills and time management skills. I am energetic, accomplished professional with reputation of effective team management and strong communication skills. PROFILE: Proficient in the use of computers and software. Enjoy working with people and for the people, can work under pressure. Committed and dedicated to client satisfaction. Work well in a team environment as well as individually. Able to compute task on time. Hard working. Communication skills: Good listener and Speaker. Enjoying work in a group. Accurately completed a variety of daily paperwork. Detail oriented; able to accurately work with numbers.
Overview
6
6
years of professional experience
Work History
Sales Representative
Sasktel
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
Invigilator Casual
University Of Regina, SK
09.2023 - Current
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
Financial Service Representative
CIBC Bank
08.2022 - 01.2023
- Time Management, Responded to inquiries from clients and provided financial advice to drive fiscal growth
- Advised clients on financial matters and recommended investments
- Conducted market research and analysis to identify investment opportunities
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Advised clients on financial matters and recommended investments.
Front Desk Receptionist
Days INN
12.2021 - 07.2022
- Answer telephone calls, Welcomed clients and visitors and directed to appropriate departments
- Reviewed and updated information in company computer system
- Resolved customer and guest complaints
- Answered heavy volume phone calls and handled high traffic lobby area
- Received and distributed mail and documents
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Answered telephone calls to provide information, take messages and set up appointments.
Customer Experience Associate
Wal-Mart Canada
04.2021 - 07.2022
- Used combined experience, research skills, and communications expertise to maintain control of difficult calls
- Took on escalated, complex customer issues and developed creative solutions to restore loyalty
- Coordinated training and mentored junior customer service team members to keep group operating at peak levels
- Learned company products and services in-depth to offer customers best-in-class
- Used POS system to scan customer purchases, calculate prices, and process transactions
Cashier and Supervisor
Shell Gas Station
06.2019 - 08.2021
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Looked for additional ways to expand products to customers by upselling new products
Receptionist
Walk, Clinic
03.2018 - 08.2018
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Used clerical abilities to support needs of office staff and back up administrative team members
- Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items
- Monitored customers for signs of fraud and theft to prevent store losses
- Unloaded, unboxed, and transported merchandise and set up attractive displays
- Resolved customer issues quickly to recapture the customer's loyalty
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
Education
Diploma - Business Administration
University of Regina
Regina, SKSkills
- Helpdesk Operations
- Energy Proposal Development
- Insurance Industry Knowledge
- Financial Reporting
- Risk Management
- Virtual Market Understanding
- Service Sales
Timeline
Sales Representative
Sasktel
01.2024 - Current
Invigilator Casual
University Of Regina, SK
09.2023 - Current
Financial Service Representative
CIBC Bank
08.2022 - 01.2023
Front Desk Receptionist
Days INN
12.2021 - 07.2022
Customer Experience Associate
Wal-Mart Canada
04.2021 - 07.2022
Cashier and Supervisor
Shell Gas Station
06.2019 - 08.2021
Receptionist
Walk, Clinic
03.2018 - 08.2018
Diploma - Business Administration
University of Regina