Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manpreet Kaur

Halifax,NS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Team Lead Sales Associate

Tommy Hilfiger
Mississauga, ON
10.2021 - Current
  • Provided leadership, guidance, and direction to team members.
  • Trained new staff in customer service protocols and product knowledge.
  • Monitored inventory levels to ensure availability of products for customers.
  • Resolved customer complaints quickly and efficiently.
  • Maintained detailed records of all customer transactions in the company's database system.
  • Developed and implemented strategies to increase sales productivity.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Operations Agent

Paladin
Etobicoke, ON
10.2023 - 03.2024
  • Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
  • Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
  • Communicating directly with clients and security team using telecommunications systems
  • Executing hospital wide emergency dispatching and overhead announcements
  • Regularly updating and reviewing the security staff schedules as changes arise during shift as well as filling shifts as vacancies arise. Answering all incoming calls and emails
  • Coordinate, assign and review the work schedules and procedures and coordinate activities with otherwork units or departments

Kitchen Line Cook

Toronto congress centre
Toronto, ON
06.2022 - 08.2023
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Performed detailed inspections of products to ensure compliance with quality standards.
  • Provided technical assistance in the development of new products or processes.
  • Monitored production processes to identify any potential quality issues.

Education

High School Diploma -

Humber College
Toronto, ON
04-2023

Skills

  • Complaint Resolution
  • Information Security
  • Data Collection
  • Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Data Entry
  • Retail Sales Customer Service
  • Computer Proficiency
  • Customer Service
  • Call Center Operations

Languages

English
Full Professional

Timeline

Operations Agent

Paladin
10.2023 - 03.2024

Kitchen Line Cook

Toronto congress centre
06.2022 - 08.2023

Team Lead Sales Associate

Tommy Hilfiger
10.2021 - Current

High School Diploma -

Humber College

Similar Profiles

CREATE PROFILE
Manpreet Kaur