Manpreet Kaur
Surrey,BC
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
1
1
year of professional experience
Work History
Associate
Delta Facilities Maintenance
09.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Sales Associate
SUBWAY®Restaurants
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Coquitlam College
Coquitlam, BCSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Oral communication
- Data Entry
- MS Office
- Issue Resolution
- Order Fulfillment
- Cross-Functional Teamwork
- Product Merchandising
- Computer competencies
- Customer Relationship Management (CRM)
- Research abilities
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Hindi
Full Professional
Timeline
Associate
Delta Facilities Maintenance
09.2023 - Current
Sales Associate
SUBWAY®Restaurants
08.2023 - 12.2023
High School Diploma -
Coquitlam College