Manpreet Kaur
Brampton
Summary
Versatile and accomplished Business Analyst with over 3+ years of rich experience in leading all phases of diverse technology projects and specializing in Enterprise IT implementations with sound functional knowledge of process improvement, establishing governance and seamless adoption based on best in class change management processes.
Overview
3
3
years of professional experience
Work History
Business Analyst
Staffway
01.2021 - Current
- Led customer data analysis, supporting a robust customer experience tracking initiative, and offering insights for strategic decision-making
- Translated user needs into clear specifications, ensuring alignment between stakeholders and technical teams for effective solution delivery
- Designed and implemented data models and analytics frameworks to extract actionable insights, optimizing processes and driving efficiency
- Conducted impact assessments of proposed initiatives, evaluating effects on key metrics and aligning changes with organizational objectives
- Fostered collaboration across departments, serving as a liaison for data-driven decision-making and knowledge sharing
- Defined KPIs and metrics, developing reporting mechanisms to monitor performance and drive continuous improvement.
- Experience supporting SQL queries to analyze, and review test cases, reports etc. and worked extensively on Jira to manage requirements, analyze dependencies, and track progress.
- Worked in Agile hybrid environment and participated in agile ceremonies, stand-up meetings, Continuous Release planning, Review and Retrospective meetings.
Education
Bachelor's in Commerce, Business Management -
Punjab University
05.2020
Skills
- Jira
- Confluence
- GIT
- SQL
- Agile
- Waterfall
- MS Excel
- Tableau
- Trend analysis
- Customer Targeting
- Presentations and Decks
- KPI Tracking
- Data Collection
- Client Relationship Management
- Team Collaboration
- Risk Assessment
- Task Prioritization
Languages
English
Full Professional
Timeline
Business Analyst
Staffway
01.2021 - Current
Bachelor's in Commerce, Business Management -
Punjab University