Manpreet Kaur
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Infinity Liquor
04.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Infinity Liquor
04.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Education
G.T.B. Khalsa College Education
Dasuya05.2018
Bachelor of Science - Science
D.A.V College
Dasuya, Hoshiarpur05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Limited Working
Certification
Early Childhood Education level 1st and CPR level C
Early childhood educator level 1 and CPR
June 2022 to June 2025
Timeline
Customer Service Representative
Infinity Liquor
04.2022 - 02.2023
Customer Service Representative
Infinity Liquor
04.2022 - 02.2023
Bachelor of Science - Education
G.T.B. Khalsa College Education
Bachelor of Science - Science
D.A.V College