Summary
Overview
Work History
Education
Skills
Languages
Certification
Early childhood educator level 1 and CPR
Timeline
Generic

Manpreet Kaur

Calgary,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Infinity Liquor
04.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Infinity Liquor
04.2022 - 02.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Education

G.T.B. Khalsa College Education
Dasuya
05.2018

Bachelor of Science - Science

D.A.V College
Dasuya, Hoshiarpur
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Limited Working

Certification

Early Childhood Education level 1st and CPR level C

Early childhood educator level 1 and CPR

June 2022 to June 2025

Timeline

Customer Service Representative

Infinity Liquor
04.2022 - 02.2023

Customer Service Representative

Infinity Liquor
04.2022 - 02.2023

Bachelor of Science - Education

G.T.B. Khalsa College Education

Bachelor of Science - Science

D.A.V College

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Manpreet Kaur