Manpreet Kaur
Cranbrook,British Columbia
Summary
Motivated Front Desk Agent with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Burger king
Cranbrook, BC
09.2023 - Current
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Education
General Management - Business Management
College of The Rockies
Cranbrook, BCSkills
- Guest Relations
- Information Protection
- Front Office Support
- Safety and security procedures
- Guest amenities
- Credit and cash payments
- Oral and written communications
- Team Oversight
- Problem-solving skills
- Housekeeping
- Payment oversight
- Analytical mastery
- Microsoft Office
- File Management
- Listening Skills
- Guest Services
- Cash Handling
- Hospitality services
- Effective Planning
- Fluent in english and punjabi
- Front Desk Management
- Time Management
- Customer Service
Timeline
Front Desk Agent
Burger king
09.2023 - Current
General Management - Business Management
College of The Rockies