Manpreet Kaur
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bargain Balloons
05.2023 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Assistant Manager
Government High School Bhadas
12.2014 - 08.2022
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Education
Graduate Certificate - Project Management
Algoma University
Brampton, ON04.2024
Skills
- Project management abilities
- Problem Resolution
- POS Systems and Ordering Platforms
- Administrative Support
- Business Development
Languages
English
Full Professional
Punjabi
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
Bargain Balloons
05.2023 - Current
Assistant Manager
Government High School Bhadas
12.2014 - 08.2022
Graduate Certificate - Project Management
Algoma University
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