Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Bargain Balloons
05.2023 - Current


  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Assistant Manager

Government High School Bhadas
12.2014 - 08.2022


  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.

Education

Graduate Certificate - Project Management

Algoma University
Brampton, ON
04.2024

Skills

  • Project management abilities
  • Problem Resolution
  • POS Systems and Ordering Platforms
  • Administrative Support
  • Business Development

Languages

English
Full Professional
Punjabi
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Bargain Balloons
05.2023 - Current

Assistant Manager

Government High School Bhadas
12.2014 - 08.2022

Graduate Certificate - Project Management

Algoma University

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Manpreet Kaur