Summary
Overview
Work History
Education
Skills
Timeline
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Manpreet Kaur

Brampton,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Technical Sales Specialist

BPO Division Of NTT
02.2023 - Current
  • Promoted and recommended the latest products and services to customers on inbound/outbound sales queues.
  • Adhered to client policies, processes, and procedures.
  • Managed call flows, provide first-call resolution, and satisfy customer expectations.
  • Strived to understand the customer's situation and recognize the customer's needs while providing customized solutions.
  • Troubleshooted technical issues.
  • Addressed billing inquiries.
  • Met key performance indicators.
  • Followed up with customers to ensure customer satisfaction and expand sales opportunities.
  • Accurately resolved customer questions with a high level of professionalism.
  • Accurately documented customer interactions within the appropriate systems.
  • Communicated effectively to customers regarding account information, products, pricing, promotions, etc.
  • Updated customer databases with contact information and account status details.

Order Processing Associate

KK Staffing
07.2022 - 01.2023
  • Assisted customers with selecting items and answering questions about products.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Provided customer service support for inquiries, complaints, and returns.
  • Offer detailed information about products, including specifications, availability, and alternatives.
  • Assist customers with placing orders, modifying orders, or canceling orders when necessary.

Concierge

Allied universal security
01.2022 - 06.2022
  • Scheduled and confirmed appointments
  • Reported suspicious individuals to supervisor
  • Scheduled and confirmed appointments and meetings for management team
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Confronted with visitors and presented excellent customer assistance to all visitors, vendors, and guests of the building
  • Assisted visitors and proprietors in a welcoming, proactive, and efficient approach with suitable follow-up as essential
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Human Resource Management -

Canadore College of Applied Arts And Technology
Brampton, ON
12.2022

Project Management - Information Technology -

Canadore College of Applied Arts And Technology
Mississauga, ON
04.2022

Bachelor of Computer Science Engineering -

Eternal University
11.2020

Skills

Power Skills

  • Active Listener, Positive Attitude and Energetic
  • Critical Thinking
  • Reliable and Punctual
  • Clear writing and oral communication skills
  • Team Spirit
  • Detail Oriented
  • Problem-Solving Skills
  • Organizational Skills
  • Team work and collaboration
  • Time Management

Technical Skills

  • Logic and analysis
  • MS Office Suite (Word, Outlook)
  • Citrix Workspace
  • Genesys Cloud
  • Foresight
  • Troubleshooting Skills
  • Analytical & critical thinking
  • Problem Solving
  • Database systems
  • SQL Data Server

Timeline

Technical Sales Specialist

BPO Division Of NTT
02.2023 - Current

Order Processing Associate

KK Staffing
07.2022 - 01.2023

Concierge

Allied universal security
01.2022 - 06.2022

Human Resource Management -

Canadore College of Applied Arts And Technology

Project Management - Information Technology -

Canadore College of Applied Arts And Technology

Bachelor of Computer Science Engineering -

Eternal University

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Manpreet Kaur