Manpreet Kaur
Toronto,Ontario
Summary
Dedicated and organized professional with exceptional relationship-building and problem-solving abilities. Driven to outperform expectations and perform well in fast-paced, high-pressure circumstances. Self-motivated team player skilled at developing partnerships and establishing long-term relationships across all demographics and management levels. Dynamic and dependable, with great customer service and communication skills.
Overview
5
5
years of professional experience
Work History
Site Administrator
Firstservice Residential
12.2023 - Current
- Address resident inquiries with courtesy and professionalism
- Answer phone calls with courtesy, take messages or carry out functions if possible
- Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
- Obtain mail and distribute accordingly
- Obtain reports from Concierge Desk, highlight anything that requires the Property Manager's attention
- Obtain all completed forms for filing, stamped received that is Owner Information Form, Tenant Information Form and send by fax or Email to Accounts Receivable
- Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
- Prepare packages for Board Members
- Book party rooms and collect money as per policy
- Book elevators for deliveries and moves
- Answer owner's inquiries and requests
- Provide Status Certificates Request forms to owners
- Updating Building Information Sheets as needed
- · Respond to emergency situations in timely manner
- Prepare notices as needed
Front Desk Supervisor
Firstservice Residential
05.2022 - 12.2023
- Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per First Service Residential company guidelines.
- Conducted transactions, confirming Resident information and processing according to standard protocol.
- Written and telephone communication with, tenants as necessary.
- Periodic office meetings with tenants to address their problems and concerns
- Verify, calculate and produce refund payments to tenants as necessary
- Provide monthly receivable report to Senior Vice President, Property Manager, Corporate Project Manager and direct reports
- Process receivables including collection and accurate, timely deposits
- Maintained quality service by following company policy and procedures
- Maintained contact and followed up on problems that required special handling
Front Desk Attendant
Firstservice Residential
01.2021 - 04.2022
- Managed customer complaints and rectified issues to complete
- Delivered friendly and knowledgeable support to current and prospective customers.
- Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner
- Resolved complex issues by determining the needs of the building premises and offering favorable solutions with utmost tact, diligence and timeliness.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Audit Supervisor
Anup Kumar Jain & CO.
06.2019 - 07.2020
- Examination of accounting records and prepared financial statements and reports of various small and medium scale entities.
- Examination and analysis of journal and ledger entries, bank statements, expenditures, preparation of tax returns and other accounting and financial records.
- Protection of organization's reputation by keeping information confidential.
- Planning of financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing audit scope and objectives; preparing audit programs.
- Responsible for Preparation, Filling and correction of income tax returns.
- Providing on the job training to the junior members and continuously monitoring their performance.
- Determined financial status, generated financial reports, and collaborated with management to decide financial plans.
- Ensured compliance with accounting and auditing standards
- Documentation and filing records for individual and corporate taxes.
- Completed month-end closing activities and year-end responsibilities
Education
Limited License - Property Management
CMRAO
Toronto, ON12.2023
Post-Degree Certificate - Accounting And Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2021
Bachelor of Commerce - Accounting And Finance
Panjab University
India05.2019
Skills
- Multitasking and Organization
- Time Management
- Team Leadership Relationship Building
- Handling Customer Complaints
- Project Planning
- Client Relations
- Problem Solving
- Microsoft Office & Excel
- Employee Training Assistance
- Recordkeeping and Documentation
Languages
English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Site Administrator
Firstservice Residential
12.2023 - Current
Front Desk Supervisor
Firstservice Residential
05.2022 - 12.2023
Front Desk Attendant
Firstservice Residential
01.2021 - 04.2022
Audit Supervisor
Anup Kumar Jain & CO.
06.2019 - 07.2020
Limited License - Property Management
CMRAO
Post-Degree Certificate - Accounting And Finance
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Accounting And Finance
Panjab University