Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur

Toronto,Ontario

Summary

Dedicated and organized professional with exceptional relationship-building and problem-solving abilities. Driven to outperform expectations and perform well in fast-paced, high-pressure circumstances. Self-motivated team player skilled at developing partnerships and establishing long-term relationships across all demographics and management levels. Dynamic and dependable, with great customer service and communication skills.

Overview

5
5
years of professional experience

Work History

Site Administrator

Firstservice Residential
12.2023 - Current
  • Address resident inquiries with courtesy and professionalism
  • Answer phone calls with courtesy, take messages or carry out functions if possible
  • Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
  • Obtain mail and distribute accordingly
  • Obtain reports from Concierge Desk, highlight anything that requires the Property Manager's attention
  • Obtain all completed forms for filing, stamped received that is Owner Information Form, Tenant Information Form and send by fax or Email to Accounts Receivable
  • Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
  • Prepare packages for Board Members
  • Book party rooms and collect money as per policy
  • Book elevators for deliveries and moves
  • Answer owner's inquiries and requests
  • Provide Status Certificates Request forms to owners
  • Updating Building Information Sheets as needed
  • · Respond to emergency situations in timely manner
  • Prepare notices as needed

Front Desk Supervisor

Firstservice Residential
05.2022 - 12.2023
  • Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per First Service Residential company guidelines.
  • Conducted transactions, confirming Resident information and processing according to standard protocol.
  • Written and telephone communication with, tenants as necessary.
  • Periodic office meetings with tenants to address their problems and concerns
  • Verify, calculate and produce refund payments to tenants as necessary
  • Provide monthly receivable report to Senior Vice President, Property Manager, Corporate Project Manager and direct reports
  • Process receivables including collection and accurate, timely deposits
  • Maintained quality service by following company policy and procedures
  • Maintained contact and followed up on problems that required special handling

Front Desk Attendant

Firstservice Residential
01.2021 - 04.2022
  • Managed customer complaints and rectified issues to complete
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner
  • Resolved complex issues by determining the needs of the building premises and offering favorable solutions with utmost tact, diligence and timeliness.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Audit Supervisor

Anup Kumar Jain & CO.
06.2019 - 07.2020
  • Examination of accounting records and prepared financial statements and reports of various small and medium scale entities.
  • Examination and analysis of journal and ledger entries, bank statements, expenditures, preparation of tax returns and other accounting and financial records.
  • Protection of organization's reputation by keeping information confidential.
  • Planning of financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing audit scope and objectives; preparing audit programs.
  • Responsible for Preparation, Filling and correction of income tax returns.
  • Providing on the job training to the junior members and continuously monitoring their performance.
  • Determined financial status, generated financial reports, and collaborated with management to decide financial plans.
  • Ensured compliance with accounting and auditing standards
  • Documentation and filing records for individual and corporate taxes.
  • Completed month-end closing activities and year-end responsibilities

Education

Limited License - Property Management

CMRAO
Toronto, ON
12.2023

Post-Degree Certificate - Accounting And Finance

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2021

Bachelor of Commerce - Accounting And Finance

Panjab University
India
05.2019

Skills

  • Multitasking and Organization
  • Time Management
  • Team Leadership Relationship Building
  • Handling Customer Complaints
  • Project Planning
  • Client Relations
  • Problem Solving
  • Microsoft Office & Excel
  • Employee Training Assistance
  • Recordkeeping and Documentation

Languages

English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Site Administrator

Firstservice Residential
12.2023 - Current

Front Desk Supervisor

Firstservice Residential
05.2022 - 12.2023

Front Desk Attendant

Firstservice Residential
01.2021 - 04.2022

Audit Supervisor

Anup Kumar Jain & CO.
06.2019 - 07.2020

Limited License - Property Management

CMRAO

Post-Degree Certificate - Accounting And Finance

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Commerce - Accounting And Finance

Panjab University

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Manpreet Kaur